fix problems on [iphone]

​

—— Run into issues on ? Get help pending when official support gets back to you!

MobileBytes Loyalty
Info:
company: Mobile Bytes, LLC.
: http://www.mobilebytes.com/contact/
: www.mobilebytes.com
Chat with our AI-based Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Coupons thrown away after failed scans

Fix: Before scanning, ensure that the coupon is in good condition and that the barcode is clearly visible. If a scan fails, take a photo of the c... ⇲

Bugs during payment setup

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs. If the issue persists, try uninstalling and reinstalling t... ⇲

Random rejection of loyalty receipts

Fix: Ensure that the receipts are clear and legible before scanning. If a receipt is rejected, take a photo for manual entry later. OR Keep a... ⇲
 
Compatibility issue

No integration with Apple Wallet

Fix: Manually add your loyalty card information to Apple Wallet by creating a pass using a third-party app that allows for custom passes. OR C... ⇲

Inability to link card to Apple Wallet

Fix: Manually add your loyalty card information to Apple Wallet using a third-party app that allows for custom passes. OR Check for any update... ⇲
 
Verification issue

Manual input required for verification

Fix: Create a checklist of the information needed for verification and keep it handy to speed up the manual input process. OR If the app allow... ⇲
 
Slow issue

Slow and labor-intensive process

Fix: Identify the specific steps that are taking the most time and see if there are any shortcuts or features in the app that can streamline thos... ⇲
 
Customization issue

No favorites list for quick access

Fix: Use a note-taking app to create a list of your favorite rewards or points that you can refer to quickly instead of searching through the app... ⇲
 
Payments issue

Cannot hold more than one credit card

Fix: Consider using a digital wallet app that allows you to store multiple credit cards and use it for payments instead. OR Keep a record of y... ⇲

Credit card must be entered each time

Fix: Use a password manager that can autofill your credit card information to save time during checkout. OR Look for any settings in the app t... ⇲

No support for Apple Pay

Fix: Consider using a different payment method that is supported by the app until Apple Pay is integrated. OR Keep an eye on app updates for a... ⇲

Too many steps to set up payments

Fix: Create a checklist of the steps required to set up payments and follow it to streamline the process. OR Look for any settings that might... ⇲
 
Account issue

No emailed receipts available

Fix: Manually save your receipts by taking screenshots or using a receipt scanning app to keep a digital copy. OR Check if the app has a featu... ⇲

No email confirmation for orders

Fix: Check your spam or junk email folder to ensure that the confirmation emails are not being filtered there. OR Manually track your orders i... ⇲

Lost account and rewards after updates

Fix: Check if there is a way to recover your account through the app's settings or by using the 'Forgot Password' feature. OR Keep a record of... ⇲

No guest checkout option

Fix: Consider creating a temporary account for quick access to checkout without needing to save your information permanently. OR Use a differe... ⇲
 
UI issue

No auto-populate for phone number

Fix: Manually enter your phone number once and save it in a notes app for quick access when needed. OR Check your phone's settings to ensure t... ⇲
 
Login issue

Login issues after updates

Fix: Clear the app's cache and data, then try logging in again. If that doesn't work, uninstall and reinstall the app. OR Ensure that your log... ⇲

Invalid email errors during login

Fix: Double-check that you are entering your email address correctly, including any typos or extra spaces. OR Try resetting your password to s... ⇲
 
Support issue

Broken support contact form

Fix: Look for alternative contact methods such as social media channels or community forums where you can ask for help. OR Check the app's FAQ... ⇲

No way to contact tech support

Fix: Look for community forums or user groups where you can ask for help from other users who may have experienced similar issues. OR Check th... ⇲
 
Syncing issue

Order history not updating

Fix: Refresh the app or log out and log back in to see if that updates your order history. OR Keep a manual record of your orders until the ap... ⇲
 
Crashes issue

crashes and freezes frequently

Fix: Ensure that your device's operating system is up to date, as compatibility issues can cause crashes. Also, try clearing the app's cache. O... ⇲
 
Settings issue

Cannot scan multiple receipts in one visit

Fix: Scan each receipt one at a time and keep a record of the receipts you have scanned to avoid confusion. OR Consider using a receipt scanni... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
86.5%

Good experience
8.5%

Neutral
5.0%

~ from our NLP analysis of 259 combined software ratings.

 Switch to these Alternatives:
Heartland Guest App
St George Area Parade of Homes
Davis County Library
KSL Classifieds
JBER Connect
Yoodlize: Rent Anything
Gospel Living
JustServe
Rentler
CCV Mobile App

 Private Data collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics