fix problems on Capella [iphone]

—— Run into issues on Capella ? Get help pending when official support gets back to you!

Capella Mobile

Info:

company: Capella University

: https://campus.capella.edu/web/technical-support/capella-mobile

: www.capella.edu

Chat with our AI-based Capella Support

🛠️ Common Capella Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Capella frequently crashes

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll down to see if Capella Mobile... ⇲

Redirects to browser for most functions

Fix: 1. Check if the app has a settings option to enable in-app browsing. Open the app, go to settings, and look for an option related to browser... ⇲

Loading issue

Inconsistent loading of content

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Clear the app's cac... ⇲

Notifications issue

Notifications often fail to load

Fix: 1. Check your notification settings. Go to Settings > Notifications > Capella Mobile and ensure notifications are enabled. 2. Restart your i... ⇲

Slow notification updates

Fix: 1. Check your internet connection. A slow connection can delay notifications. 2. Restart your iPhone to refresh the notification system. O... ⇲

Compatibility issue

Limited functionality compared to desktop

Fix: 1. Familiarize yourself with the app's features by checking the help section or user guide within the app. 2. Use the desktop version for ta... ⇲

Capella does not support Face ID

Fix: 1. Check if there is an option in the app settings to enable Face ID. If not, you may need to use a password for login. 2. Consider using a... ⇲

UI issue

Difficult navigation and user interface

Fix: 1. Spend some time exploring the app to understand its layout. Look for a tutorial or help section that may guide you through the interface.... ⇲

Customization issue

Cannot edit discussion posts after creation

Fix: 1. Check if there is an option to edit posts within the discussion thread. Sometimes, it may be hidden in a menu or settings icon. 2. If edi... ⇲

Account issue

Inability to access assignments and grades

Fix: 1. Ensure you are logged into the correct account. Log out and log back in to refresh your session. 2. Check if there are any updates availa... ⇲

Inability to submit extra credit

Fix: 1. Check if there are specific guidelines for submitting extra credit within the app or course materials. 2. Use the desktop version to see... ⇲

Issues with password input recognition

Fix: 1. Ensure that you are entering the correct password. Check for any typos or case sensitivity. 2. Try resetting your password through the ap... ⇲

Bugs issue

Glitches and bugs throughout the app

Fix: 1. Clear the app's cache by deleting and reinstalling it. This can help remove any corrupted data causing glitches. 2. Ensure your iPhone's... ⇲

Installation issue

Requires frequent reinstallation

Fix: 1. Ensure your iPhone's software is up to date, as compatibility issues can cause frequent reinstallation needs. 2. Clear the app's cache by... ⇲

Screen issue

Half the screen not utilized on iPhone X

Fix: 1. Check if there are any app updates available that may address display issues. 2. Restart your iPhone to refresh the app's display. OR... ⇲

Links issue

Error messages when accessing course links

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Clear the app's cac... ⇲