fix problems on RightNow Media [iphone]

—— Run into issues on RightNow Media? Get help pending when official support gets back to you!

RightNow Media

Info:

company: RightNow Ministries

: https://support.rightnow.org/home

Chat with our AI-based RightNow Media Support

🛠️ Common RightNow Media Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

RightNow Media crashes while watching videos

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store, search for RightNow Media, and tap 'Update' if available. 2. Resta... ⇲

difficulty logging in on mobile devices

Fix: 1. Ensure you are entering the correct username and password. Check for any typos or case sensitivity. 2. If you have forgotten your passwor... ⇲

Compatibility issue

Chromecast functionality issues

Fix: 1. Ensure both your iPhone and Chromecast are connected to the same Wi-Fi network. 2. Restart your Chromecast by unplugging it from the powe... ⇲

Network issue

AirPlay frequently disconnects

Fix: 1. Ensure your iPhone and the AirPlay device are on the same Wi-Fi network. 2. Restart both your iPhone and the AirPlay device to refresh th... ⇲

inconsistent playback and buffering

Fix: 1. Check your internet speed using a speed test app. If your speed is low, try switching to a different Wi-Fi network or using cellular data... ⇲

Freezing issue

RightNow Media freezes during playback

Fix: 1. Close any other apps running in the background to free up resources. Double-tap the home button and swipe up on apps to close them. 2. En... ⇲

Video issue

videos restart after pausing

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store and check for updates. 2. Try clearing the app cache by going to Se... ⇲

Syncing issue

missing recent watched list

Fix: 1. Ensure you are logged into the correct account associated with your viewing history. 2. Check for any app updates in the App Store and in... ⇲

inability to track completed modules

Fix: 1. Ensure you are logged into the correct account that tracks your progress. 2. Check for any app updates in the App Store and install them.... ⇲

UI issue

layout issues on iPhone

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store and check for updates. 2. Restart your iPhone to refresh the app's... ⇲

difficulty navigating app features

Fix: 1. Familiarize yourself with the app layout by exploring the menus and options. 2. Check for any tutorials or help sections within the app t... ⇲

RightNow Media requires frequent sign-ins

Fix: 1. Ensure you are using the 'Remember Me' option when logging in. 2. Check your iPhone's settings to ensure that the app has permission to s... ⇲

RightNow Media locks users out

Fix: 1. Ensure you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' link to reset it. 2... ⇲

Permissions issue

content restricted to certain church subscriptions

Fix: 1. Check with your church to confirm your subscription status and what content is available. 2. Explore the app for any available content th... ⇲

Privacy issue

email spam related to church affiliation

Fix: 1. Check your email settings within the app to manage your notification preferences. 2. Unsubscribe from any unwanted emails by clicking the... ⇲

Slow issue

RightNow Media lag on Roku

Fix: 1. Ensure your Roku device is updated to the latest software version. Go to Settings > System > System update. 2. Restart your Roku device b... ⇲

Screen issue

blank screen during login

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store and check for updates. 2. Restart your iPhone to clear any temporar... ⇲

Glitches issue

glitches when switching apps

Fix: 1. Close other apps running in the background to free up resources. 2. Ensure your app is updated to the latest version. Go to the App Store... ⇲

Downloads issue

missing episodes in content library

Fix: 1. Ensure you are logged into the correct account associated with your content library. 2. Check for any app updates in the App Store and in... ⇲