fix problems on CUTX [iphone]

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—— Run into issues on CUTX? Get help pending when official support gets back to you!

CUTXMOBILE
Info:
company: Credit Union of Texas
: https://www.cutx.org
: www.cutx.org
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Payments issue

Delayed check deposit availability

Fix: Ensure that you are following the correct steps for mobile check deposit. Take clear photos of the check, ensuring all corners are visible a... ⇲

Overdraft fees are high

Fix: Review your account settings to see if you can set up overdraft protection, which may help avoid fees. This often involves linking a savings... ⇲

Payment process for Heloc is difficult

Fix: Review the payment process in the app's help section or user guide. Familiarizing yourself with the steps can make the process smoother. O... ⇲
 
Support issue

Difficulties reaching customer support

Fix: Try using the in-app chat feature during off-peak hours when wait times may be shorter. Alternatively, check if there is a dedicated support... ⇲
 
Updates issue

CUTX requires iOS update to function

Fix: Go to your iPhone's Settings, tap on 'General', then 'Software Update' to check if an iOS update is available. If so, download and install i... ⇲

CUTX update prompts without available updates

Fix: Try restarting your device to see if that resolves the update prompt issue. Sometimes, a restart can clear temporary glitches. OR If the... ⇲
 
Bugs issue

AI chat does not work

Fix: Try restarting the app or your device to see if that resolves the issue. Sometimes, a simple restart can fix temporary glitches. OR If th... ⇲
 
Crashes issue

CUTX crashes frequently

Fix: Ensure that you have the latest version of the app installed. Go to the App Store, search for CUTXMOBILE, and check for updates. If an updat... ⇲
 
Login issue

Unable to log in due to system issues

Fix: Check the bank's website or social media for any announcements regarding system outages. If there is an outage, wait until it is resolved be... ⇲
 
Account issue

Heloc information missing from statements

Fix: Check if you have the correct account selected in the app. Sometimes, multiple accounts can lead to confusion. Navigate to the account setti... ⇲
 
UI issue

Card unlocking button is hard to access

Fix: Check if there is an option to customize your app's home screen or dashboard. Some apps allow you to rearrange features for easier access.... ⇲
 
Transactions issue

Pending transactions fall off and post later

Fix: Keep track of your transactions manually or use a budgeting app to monitor your spending until the app stabilizes. This can help you stay in... ⇲
 
Customization issue

No option to rename accounts

Fix: Check the app settings to see if there is an account management section that allows you to customize account names. Some apps have this feat... ⇲
 
Network issue

Server maintenance causes access issues

Fix: Check the app or bank's website for scheduled maintenance notifications. If maintenance is ongoing, wait until it is completed to access the... ⇲
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 what users are saying
Good experience
94.9%

Bad experience
3.6%

Neutral
1.5%

~ from our NLP analysis of 3,920 combined software ratings.

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 Private Data CUTX collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location