fix problems on 1 Hour Photo [iphone]

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1 Hour Photo: CVS Photo Prints
Info:
company: 1HourPhoto, Inc.
: https://www.mailpix.com/support/open.php
: www.mailpix.com
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UI issue

Cannot adjust quantities in cart

Fix: Check if there is a 'quantity' field next to each item in your cart. If not, try removing the item and re-adding it with the desired quantit... ⇲

Difficult to identify problem files

Fix: When uploading photos, ensure that you are using standard file formats (JPEG, PNG) and that the file sizes are within the app's limits. If y... ⇲

Difficult to navigate large photo libraries

Fix: Organize your photos into albums or folders on your device to make it easier to find specific images when uploading. OR Use the search fu... ⇲
 
Messages issue

Error messages lack clarity

Fix: Take note of the specific error messages you receive and search online for common solutions related to those messages. This can often lead t... ⇲
 
Uploads issue

Slow uploading process

Fix: Ensure you have a stable internet connection. If your connection is slow, try uploading during off-peak hours or using a wired connection if... ⇲
 
Notifications issue

Inconsistent order notifications

Fix: Check your app notification settings to ensure that notifications are enabled for order updates. Go to your phone's settings, find the app,... ⇲

Notifications for order readiness are delayed

Fix: Check your app notification settings to ensure they are enabled. You can also check your email settings to ensure that order notifications a... ⇲
 
Support issue

Poor customer service response

Fix: Document your inquiries and responses. If you have a reference number, keep it handy for follow-ups. This can help streamline future communi... ⇲

Inadequate communication with print retailers

Fix: When placing an order, make sure to provide clear instructions in the notes section if available. This can help ensure that your preferences... ⇲
 
Customization issue

Limited editing options

Fix: Use a separate photo editing app before uploading your images to the CVS Photo app. This allows you to make all necessary adjustments before... ⇲

Auto-crop feature is inadequate

Fix: Manually adjust the cropping of your images using a photo editing app before uploading them to ensure they are framed correctly. OR If th... ⇲
 
Permissions issue

Cannot access shared albums

Fix: Ensure that the shared album is set to allow access for everyone who needs it. Check the sharing settings in the app where the album is host... ⇲
 
Payments issue

No option to add coupon codes

Fix: Check the app or website for any promotions or discounts that may be automatically applied at checkout, as some apps do not allow manual ent... ⇲
 
Bugs issue

1 Hour Photo sometimes fails to process orders

Fix: If the app fails to process an order, try restarting the app and attempting the order again. Ensure that your internet connection is stable... ⇲
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 what users are saying
Good experience
97.1%

Neutral
1.7%

Bad experience
1.2%

~ from our NLP analysis of 73,601 combined software ratings.

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 Private Data 1 Hour Photo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics