fix problems on Digital ID [iphone]

—— Run into issues on Digital ID ? Get help pending when official support gets back to you!

Digital ID by Leonard's

Info:

company: Rekcut Photographic Inc

: https://www.leonards.com/Welcome/

Chat with our AI-based Digital ID Support

🛠️ Common Digital ID Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Digital ID won't open

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps... ⇲

unable to find ID

Fix: 1. Check your internet connection: Ensure you are connected to Wi-Fi or have a strong cellular signal. Try switching between Wi-Fi and cellu... ⇲

Customization issue

photo editing issues

Fix: 1. Update the app: Go to the App Store, tap on your profile icon at the top right, and scroll down to see if there are updates available for... ⇲

Crashes issue

Digital ID crashes

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Digital ID, and tap on it. If there’s an option to clear cache or offloa... ⇲

Screen issue

blank screen

Fix: 1. Force close the app and reopen it: As mentioned earlier, double-click the Home button or swipe up to close the app, then try reopening it... ⇲

Account issue

account not found

Fix: 1. Verify your login credentials: Ensure you are entering the correct username and password. If you have forgotten your password, use the 'F... ⇲

student number unavailable

Fix: 1. Confirm your student number: Double-check with your school or institution to ensure you have the correct student number and that it is st... ⇲

Slow issue

lags and slow load time

Fix: 1. Close other apps: Double-click the Home button or swipe up to see all open apps and close any that you are not using to free up system re... ⇲

Digital ID is slow

Fix: 1. Clear storage space: Go to Settings > General > iPhone Storage and delete any unnecessary apps or files to free up space, which can impro... ⇲

requires re-login every school year

Fix: 1. Save login credentials: When logging in, ensure you select the option to remember your login details if available, so you don’t have to r... ⇲

Security issue

security flaws

Fix: 1. Update the app regularly: Ensure you are using the latest version of the app, as updates often include security patches. OR 2. Use str... ⇲

Uploads issue

no photo available

Fix: 1. Check photo permissions: Go to Settings > Privacy > Photos and ensure that Digital ID has permission to access your photos. OR 2. Re-u... ⇲

Support issue

unreliable company

Fix: 1. Research user reviews: Look for recent user reviews online to gauge the current reliability of the app and company. OR 2. Stay informe... ⇲

Updates issue

does not update photo

Fix: 1. Ensure the photo meets requirements: Check if there are specific requirements for photo size or format that you need to meet for it to be... ⇲

Camera issue