fix problems on Reel [iphone]

—— Run into issues on Reel ? Get help pending when official support gets back to you!

Reel Mobile Teller

Info:

company: Universal City Studios Credit Union, Inc

: https://www.ucscu.org/

: www.ucscu.org

Chat with our AI-based Reel Support

🛠️ Common Reel Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Zelle not available in the app

Fix: Check if your bank offers Zelle through their own app or website. Many banks have integrated Zelle into their services, allowing you to send... ⇲

Mobile check deposit requires multiple attempts

Fix: Ensure that you are in a well-lit area when capturing the check image. Natural light is best, and avoid shadows on the check. Hold the camer... ⇲

Account issue

Limited cash deposit locations

Fix: Use the app to locate the nearest ATM or branch that accepts cash deposits. Many banks have a locator feature in their app or website that c... ⇲

Low Zelle transfer limit

Fix: Review your bank's policies regarding Zelle transfer limits. Some banks allow you to request a limit increase after a certain period of usag... ⇲

Inability to use full account balance for transfers

Fix: Check if there are any holds on your account or if your bank has specific policies regarding available balance for transfers. You can usuall... ⇲

UI issue

Reel not displaying account balance

Fix: Log out of the app and then log back in. This can refresh the connection to the server and may resolve any temporary glitches that are preve... ⇲

Security issue

Sensitive picture capturing for deposits

Fix: When capturing images for deposits, ensure that you are using a plain background and that the check is flat and well-lit. This can help the... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.0%

Bad experience

5.1%

Neutral

2.0%

~ from our NLP analysis of 256 combined software ratings.

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Private Data Reel collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location