fix problems on Anthropologie [iphone]

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—— Run into issues on Anthropologie? Get help pending when official support gets back to you!

Anthropologie
Info:
company: Anthropologie
: https://www.anthropologie.com/help/contact-us
: www.anthropologie.com
Chat with our AI-based Anthropologie Support
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UI issue

Saved for Later tab shows no content

Fix: Try logging out of the app and then logging back in. This can refresh your session and may restore visibility to your saved items. OR Cle... ⇲

Items not sorted or tagged properly

Fix: Manually sort items by using the available sorting options (e.g., price, popularity) to find what you need more easily. This can help you na... ⇲

Cannot move multiple items from Saved for Later at once

Fix: Select items one by one and move them to your cart. While this is not ideal, it ensures you can still purchase the items you want. OR Con... ⇲

Anthropologie does not allow checking nearby store for sold out sizes

Fix: Check the store locator feature to find the nearest stores and call them directly to inquire about specific sizes. This can save time and pr... ⇲

Inconsistent product descriptions and dimensions

Fix: If you find discrepancies, consider checking the product reviews for additional insights from other customers regarding sizing and fit. OR... ⇲
 
Bugs issue

Shop the Look feature often incorrect

Fix: Cross-reference the items shown in the Shop the Look feature with the main product listings to ensure accuracy before making a purchase. O... ⇲

Checkout process loops due to item availability

Fix: Before checking out, ensure all items in your cart are in stock. Remove any items that are out of stock to avoid looping issues during check... ⇲
 
Freezing issue

Anthropologie freezes or lags during browsing

Fix: Close other apps running in the background to free up memory on your device, which can help improve the app's performance. OR Uninstall a... ⇲
 
Support issue

No packing slip or order number included with shipments

Fix: Check your email for the order confirmation, which should contain your order number and details. This can serve as your packing slip. OR... ⇲

Customer service response times are slow

Fix: Utilize the FAQ section of the app or website for common questions, which may provide immediate answers without needing to wait for a respon... ⇲

Elevator out of order in physical stores

Fix: If you have mobility issues, consider calling the store ahead of your visit to inquire about alternative arrangements or assistance availabl... ⇲
 
Notifications issue

Delayed notifications for order status

Fix: Regularly check your order status directly in the app or website under your account to stay updated, rather than relying solely on notificat... ⇲
 
Customization issue

Limited color options for plus sizes

Fix: Check the website for additional color options that may not be available in the app, as the website may have a broader selection. OR Cons... ⇲

No representation of older demographics in marketing

Fix: Engage with the brand on social media to express your thoughts on representation, as brands often take customer feedback into account for fu... ⇲
 
Search issue

Inability to filter by size effectively

Fix: Use the search bar to enter specific sizes you are looking for, which can help narrow down results more effectively than general browsing.... ⇲
 
Payments issue

Issues with order cancellations and refunds

Fix: Review the cancellation and refund policy in the app or website to understand the process and ensure you follow the correct steps. OR Kee... ⇲
 
Updates issue

Problems with app updates causing functionality issues

Fix: Check for any available updates in the App Store and ensure you are using the latest version of the app, as updates often fix bugs and impro... ⇲
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 what users are saying
Good experience
98.2%

Bad experience
0.9%

Neutral
0.9%

~ from our NLP analysis of 332,685 combined software ratings.

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 Private Data Anthropologie collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics