fix problems on Krungsri [iphone]

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—— Run into issues on Krungsri? Get help pending when official support gets back to you!

krungsri
Info:
company: Bank of Ayudhya Public Company Limited
: http://www.krungsri.com
: www.krungsri.com
Chat with our AI-based krungsri Support
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UI issue

Poor UI design

Fix: Familiarize yourself with the app's layout by exploring all menus and options. Sometimes, understanding the navigation can help mitigate the... ⇲

Bottom buttons conflict with system app switcher

Fix: Try adjusting the app's settings to see if there is an option to change the layout or button placement. Some apps allow customization of the... ⇲
 
Login issue

Cannot log in from different device

Fix: Ensure that you are using the correct login credentials. If you have two-factor authentication enabled, make sure you have access to the dev... ⇲
 
Security issue

No Touch ID support

Fix: Check if there is an option in the app settings to enable Touch ID. If not, you may need to use a password for login until an update is rele... ⇲

No Face ID support

Fix: Check the app settings to see if there is an option to enable Face ID. If not, you will need to use your password for login. OR As a temp... ⇲

Frequent OTP requirement after updates

Fix: Ensure that your phone number is correctly registered in the app settings to receive OTPs without issues. If you are not receiving them, che... ⇲
 
Compatibility issue

No iPad app

Fix: You can use the iPhone version of the app on your iPad by downloading it from the App Store. It will run in compatibility mode, which may no... ⇲

Does not support iPhone X

Fix: Check for any available updates for the app in the App Store. Sometimes, compatibility issues are resolved in newer versions. OR If the a... ⇲
 
Updates issue

Frequent maintenance

Fix: Check the app's official website or social media channels for scheduled maintenance updates. This can help you plan your usage around these... ⇲

krungsri always under maintenance

Fix: Try accessing the app at different times of the day to see if maintenance is scheduled during specific hours. This can help you avoid downti... ⇲

No updates to app design or functionality

Fix: Keep an eye on the App Store for any updates. Sometimes, updates may not be frequent, but they can bring significant changes when they do oc... ⇲
 
Account issue

Identity verification required at bank branch

Fix: Prepare all necessary documents before visiting the bank branch to expedite the verification process. This may include identification and pr... ⇲

No sender name in transfers

Fix: When making a transfer, ensure that you are entering all required fields correctly. Some apps may not display sender names if not properly f... ⇲
 
Slow issue

Slow loading times

Fix: Ensure that your device has a stable internet connection. Try switching between Wi-Fi and mobile data to see if performance improves. OR... ⇲

Poor performance

Fix: Close any background apps that may be using resources on your device. This can help improve the performance of the Krungsri app. OR Consi... ⇲
 
Crashes issue

krungsri crashes on start

Fix: Try restarting your iPhone to clear any temporary glitches that may be causing the app to crash. OR If the app continues to crash, check... ⇲
 
Registration issue

Difficult registration/login process on iPhone

Fix: Take your time to carefully follow each step of the registration process. Make sure all required fields are filled out correctly to avoid er... ⇲
 
Payments issue

Inability to transfer to certain banks

Fix: Check if the banks you are trying to transfer to are supported by the app. This information is usually available in the app's help section o... ⇲

Incomplete payment code

Fix: Double-check the payment code you are entering to ensure it is correct. Sometimes, a simple typo can lead to issues. OR If the payment co... ⇲

Issues with interbank transfers

Fix: Verify that you are entering all required information correctly for interbank transfers, including account numbers and bank codes. OR If... ⇲
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 what users are saying
Bad experience
50.9%

Good experience
39.6%

Neutral
9.4%

~ from our NLP analysis of 53 combined software ratings.

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 Private Data krungsri collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics