—— Run into issues on Mobility Coach? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates.... ⇲
Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi or cellular network. You can test your connection by opening a we... ⇲
Fix: Restart your iPhone. Sometimes, a simple restart can resolve temporary glitches that cause apps to time out. Press and hold the power button... ⇲
Fix: Explore the app's settings and customization options. Sometimes, adjusting settings can improve usability. Look for options to simplify the... ⇲
Fix: Familiarize yourself with the video controls by watching a tutorial or help section within the app, if available. This can help you understa... ⇲
Fix: Check your iPad's orientation lock. Swipe down from the top right corner to access the Control Center and ensure the orientation lock is off... ⇲
Fix: Open the App Store, tap on your profile icon, and select 'Subscriptions'. Find Mobility Coach in the list and tap on it. You should see an o... ⇲
Fix: Check if there is a 'Workout Preparation' or 'Warm-Up' section in the app. Sometimes, these lists are included in the workout details or as... ⇲
Fix: Look for any settings in the app that allow you to adjust video playback speed. Some apps offer options to speed up or slow down video playb... ⇲
Fix: Ensure you have a strong internet connection. If you're on Wi-Fi, try moving closer to the router or resetting the router if necessary. If o... ⇲
Fix: Check the app's settings for any device management options. Some apps allow you to manage which devices are linked to your account, so you c... ⇲
Fix: Ensure you have enough storage space on your device. Go to Settings > General > iPhone Storage to check available space. If low, consider de... ⇲
Fix: Log out of the app and then log back in. This can reset any session issues that may be causing repeated playbacks. OR Clear the app's cac... ⇲
Fix: Check your internet connection as freezing can often be due to buffering. Ensure you have a stable connection and consider switching to a lo... ⇲
Fix: Check the app's settings for any scheduled update options. Some apps allow you to set when updates occur, so ensure it is set to your prefer... ⇲