fix problems on Reliant [iphone]

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—— Run into issues on Reliant? Get help pending when official support gets back to you!

Reliant
Info:
company: Reliant Energy Retail Holdings, LLC
: https://www.reliant.com/en/residential/customer-care/account-management/reliant-app.jsp
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Payments issue

Technical issues prevent payment processing

Fix: 1. Verify Payment Information: Go to your account settings in the app and ensure that your payment information is correct and up to date. 2.... ⇲

Duplicate payment processing

Fix: 1. Check Payment History: Review your payment history in the app to confirm if duplicates have occurred. If so, note the details for your re... ⇲
 
Notifications issue

Inaccurate notifications about energy usage

Fix: 1. Check App Settings: Go to the app settings and ensure that notifications are enabled and configured correctly for energy usage alerts. 2.... ⇲

No notifications about app outages

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Reliant and ensure that notifications are enabled. 2. Monitor Social Media:... ⇲

Confusing billing notifications

Fix: 1. Review Notification Settings: Go to the app settings and check how billing notifications are configured. Adjust them for clarity. 2. Cont... ⇲

Delayed first bill notifications

Fix: 1. Check Billing Cycle: Review your account settings to confirm your billing cycle and when notifications are typically sent. 2. Monitor App... ⇲
 
Security issue

Touch ID feature inconsistently works or removed

Fix: 1. Re-enable Touch ID: Go to Settings > Touch ID & Passcode, and ensure that the Reliant app is enabled under 'Use Touch ID For'. If it’s al... ⇲
 
Installation issue

Reliant requires constant reinstallation

Fix: 1. Check Storage Space: Go to Settings > General > iPhone Storage and ensure you have enough free space. Low storage can cause apps to malfu... ⇲
 
Login issue

Password reset process times out

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection while attempting to reset your password. 2. Use a Different Devic... ⇲
 
Syncing issue

Nest thermostat sync issues

Fix: 1. Check App Permissions: Ensure that the Reliant app has the necessary permissions to access your Nest account. Go to Settings > Privacy >... ⇲
 
Account issue

Business accounts not supported

Fix: 1. Use Personal Account: If you have a personal account, consider using that for now until business accounts are supported in future updates... ⇲

Overdue account access issues

Fix: 1. Check Account Status: Log in to your account (if possible) to check if there are any alerts or messages regarding overdue status. 2. Upda... ⇲
 
Bugs issue

Reliant bugs on iPhone operating system

Fix: 1. Update iOS: Ensure your iPhone is running the latest version of iOS, as updates often fix bugs and improve app performance. 2. Reinstall... ⇲
 
Glitches issue

Inability to access account due to glitches

Fix: 1. Clear App Cache: Offload the app to clear any corrupted data that might be causing access issues. 2. Try a Different Device: If possible,... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
98.1%

Bad experience
1.4%

Neutral
0.5%

~ from our NLP analysis of 14,542 combined software ratings.

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 Private Data Reliant collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics