fix problems on MyCOBenefits [iphone]

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—— Run into issues on MyCOBenefits? Get help pending when official support gets back to you!

MyCOBenefits
Info:
company: State of Colorado
: https://www.colorado.gov/pacific/cdhs/contact-us-5
Chat with our AI-based MyCOBenefits Support
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Support issue

no customer service line for app issues

Fix: 1. Use in-app support: Look for a help or support section within the app that may provide FAQs or troubleshooting tips. OR 2. Check onlin... ⇲
 
Login issue

PIN login function does not work on iPhone

Fix: 1. Reset your PIN: If the app allows, try resetting your PIN through the app's settings or recovery options. OR 2. Reinstall the app: Del... ⇲

cannot log in due to PIN entry issues

Fix: 1. Reset your PIN: Use the app's recovery options to reset your PIN if you are unable to log in. OR 2. Clear app data: Go to iPhone Setti... ⇲

no face recognition for login

Fix: 1. Enable Face ID: Go to iPhone Settings > Face ID & Passcode and ensure that Face ID is set up for the MyCOBenefits app if supported. OR... ⇲
 
UI issue

numerical pad does not disappear after PIN entry

Fix: 1. Tap outside the numerical pad: Sometimes tapping outside the keypad can dismiss it. If that doesn't work, try restarting the app. OR 2... ⇲

no fillable forms in the app

Fix: 1. Check for updates: Ensure the app is updated, as newer versions may include fillable forms. OR 2. Use a web browser: If fillable forms... ⇲
 
Account issue

cannot see EBT card balance

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as updates may fix balance display issues. OR 2. Log out and log b... ⇲

no transaction history available

Fix: 1. Refresh the app: Pull down to refresh the transaction history section to see if it updates. OR 2. Log out and log back in: This can so... ⇲

MyCOBenefits does not allow disenrollment from Medicaid

Fix: 1. Use the website: If the app does not support disenrollment, visit the MyCOBenefits website to complete the process. OR 2. Contact your... ⇲
 
Uploads issue

issues with submitting documents

Fix: 1. Check file format: Ensure that the documents you are trying to submit are in the correct format (e.g., PDF, JPEG) as specified by the app... ⇲
 
Bugs issue

MyCOBenefits shows zero balance inaccurately

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the balance display. OR 2. Check for updates: Ensure the app is upd... ⇲

incorrect opt-out request for Medicaid

Fix: 1. Double-check your request: Ensure that you have followed the correct procedure for opting out as outlined in the app or website. OR 2.... ⇲

inability to save progress on applications

Fix: 1. Check for updates: Ensure the app is updated, as newer versions may include the ability to save progress. OR 2. Use a web browser: If... ⇲
 
Messages issue

new correspondence not visible

Fix: 1. Refresh the correspondence section: Pull down on the screen in the correspondence section to refresh the content. OR 2. Log out and lo... ⇲
 
Settings issue

password change requirements are frustrating

Fix: 1. Use a password manager: Consider using a password manager to help generate and store complex passwords, making it easier to comply with r... ⇲
 
Crashes issue

MyCOBenefits crashes or shows blank screen

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves. OR 2. Update the app: Check for updates in the A... ⇲
 
Features issue

no option to re-apply for benefits through app

Fix: 1. Use the website: If the app does not allow re-application, visit the MyCOBenefits website to complete the process. OR 2. Check for upd... ⇲
 
Compatibility issue

unsupported case message for medical assistance

Fix: 1. Verify your case status: Check your eligibility and case status through the MyCOBenefits website or contact your local office for clarifi... ⇲
 
Slow issue

slow app performance

Fix: 1. Clear app cache: Go to iPhone Settings > General > iPhone Storage > MyCOBenefits and select 'Offload App' to clear the cache. OR 2. Re... ⇲
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 what users are saying
Good experience
83.8%

Bad experience
11.8%

Neutral
4.5%

~ from our NLP analysis of 4,194 combined software ratings.

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 Private Data MyCOBenefits collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics