fix problems on MSEFCU [iphone]

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—— Run into issues on MSEFCU ? Get help pending when official support gets back to you!

MSEFCU Mobile
Info:
company: Merced School Employees Federal Credit Union
: https://www.mercedschoolcu.org/our-info/about-us/contact-us
: www.mercedschoolcu.org
Chat with our AI-based MSEFCU Support
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Payments issue

Direct deposit feature takes too long

Fix: Verify with your employer that the direct deposit setup is correct and that they are processing it on time. Sometimes delays are due to the... ⇲

Complicated money transfer process

Fix: Review the app's help section or user guide for step-by-step instructions on how to perform money transfers. Familiarizing yourself with the... ⇲

Credit card transactions not viewable

Fix: Check if your credit card account is linked to the app. Go to the account settings and ensure that your credit card is added. OR Log into... ⇲

Complicated mobile deposit process

Fix: Follow the app's instructions carefully when making a mobile deposit. Ensure you are taking clear pictures of the check and following the gu... ⇲
 
UI issue

Difficult to navigate for new users

Fix: Take a few minutes to explore the app's interface. Familiarize yourself with the main features and where they are located. Consider making n... ⇲
 
Account issue

Only one account shows on the mobile app

Fix: Check if you are logged into the correct account. Log out and log back in to ensure you are accessing the right account information. OR C... ⇲
 
Network issue

Limited access during night hours

Fix: Check if there are specific maintenance hours communicated by the bank. If so, plan your transactions outside of these hours. OR Use the... ⇲
 
Syncing issue

Transactions do not update promptly

Fix: Refresh the app by pulling down on the screen to update the transaction list. This can help in fetching the latest transaction data. OR C... ⇲

Balance updates are delayed

Fix: Log out of the app and log back in to refresh your account balance. This can help in displaying the most current balance. OR Check your i... ⇲
 
Login issue

Login issues after app upgrade

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Updates issue

Frequent maintenance errors

Fix: Check the app's status on social media or the bank's website to see if there are known issues or scheduled maintenance that could be causing... ⇲

Purchases not updating after app update

Fix: Refresh the app by pulling down on the transaction list to see if the purchases appear after the refresh. OR Check your internet connecti... ⇲
 
Installation issue

MSEFCU deleted from device

Fix: Reinstall the app from the App Store. Search for MSEFCU Mobile and tap 'Get' to download it again. OR Ensure that you have a backup of yo... ⇲
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 what users are saying
Good experience
97.0%

Neutral
1.5%

Bad experience
1.5%

~ from our NLP analysis of 4,656 combined software ratings.

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 Private Data MSEFCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location