fix problems on Princeton [iphone]

—— Run into issues on Princeton ? Get help pending when official support gets back to you!

Princeton Mobile

Info:

company: Princeton University

: https://princeton.service-now.com/snap/?sys_id=1099&id=kb_article

: m.princeton.edu

Chat with our AI-based Princeton Support

🛠️ Common Princeton Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Princeton is glitchy, frequently crashes or freezes

Fix: 1. Restart the app: Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping... ⇲

GPS location does not work

Fix: 1. Check location settings: Go to Settings > Privacy & Security > Location Services. Ensure that Location Services is turned on and that Pri... ⇲

Compatibility issue

does not open on iPad

Fix: 1. Check compatibility: Ensure that the app is compatible with your iPad model. Some apps are designed only for iPhone. 2. Update iOS: Go t... ⇲

lack of course integration

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may include course integration features. 2. Explore app set... ⇲

lack of Blackboard feature

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may include the Blackboard feature. 2. Explore app settings... ⇲

UI issue

lazy user interface

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and adjust the settings to see if it improves the interface responsiveness... ⇲

event titles get truncated

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may fix display issues. 2. Adjust font size: Go to Settings... ⇲

images module is not interactive

Fix: 1. Restart the app: Close the app completely and reopen it to see if the images module becomes interactive. 2. Check for updates: Go to the... ⇲

Search issue

search results return nothing

Fix: 1. Check your search terms: Ensure you are using the correct keywords or filters when searching. 2. Update the app: Go to the App Store and... ⇲

search functionality is buggy

Fix: 1. Restart the app: Close the app completely and reopen it to refresh its functionality. 2. Check for updates: Ensure you have the latest v... ⇲

Bugs issue

major events missing from schedule

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may include additional events. 2. Refresh the schedule: Loo... ⇲

reduced map functionality

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may restore map functionality. 2. Restart the app: Close an... ⇲

missing hours for campus facilities

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may include accurate hours for campus facilities. 2. Refres... ⇲

inaccessible map

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may improve map accessibility. 2. Restart the app: Close an... ⇲

Installation issue

installation issues on devices

Fix: 1. Check device compatibility: Ensure your device meets the app's requirements. 2. Free up storage: Go to Settings > General > iPhone Stora... ⇲

unknown error during installation

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. 2. Restart your device: A restart can often resol... ⇲

Support issue

Princeton support is unhelpful

Fix: 1. Utilize online resources: Look for FAQs or user forums related to Princeton Mobile for community support. 2. Explore app settings: Check... ⇲

Loading issue

map feature loads slowly

Fix: 1. Check your internet connection: Ensure you have a strong Wi-Fi or cellular signal. 2. Clear app cache: Go to Settings > General > iPhone... ⇲

Slow issue

Princeton is slow even with WiFi

Fix: 1. Restart your device: A simple restart can often resolve performance issues. 2. Check for background apps: Close any unnecessary apps run... ⇲

laggy performance

Fix: 1. Restart your device: This can help clear temporary files and free up memory. 2. Check for updates: Ensure you have the latest version of... ⇲

Updates issue

older version was faster

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Princeton Mobile, and select 'Offload App'. This can help improve perfor... ⇲