fix problems on Shop And Ship [iphone]

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—— Run into issues on Shop And Ship? Get help pending when official support gets back to you!

Shop and Ship
Info:
company: Aramex International LLC
: http://www.shopandship.com/
Chat with our AI-based Shop and Ship Support
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Crashes issue

Shop and Ship crashes often

Fix: 1. Update the App: Ensure you have the latest version of the app installed. Go to the App Store, search for Shop and Ship, and update if nec... ⇲
 
Customization issue

Limited features

Fix: 1. Check for Updates: Sometimes, features are added in updates. Ensure you have the latest version of the app. 2. Use the Website: If the a... ⇲

Limited functionality compared to website

Fix: 1. Use the Website: If the app lacks certain functionalities, switch to the Shop and Ship website for a more comprehensive experience. 2. P... ⇲
 
Payments issue

Payment button sometimes unresponsive

Fix: 1. Restart the App: Close the app completely and reopen it. This can sometimes resolve temporary glitches. 2. Check Internet Connection: En... ⇲

No receipt provided upon delivery

Fix: 1. Check App Settings: Look for an option in the app settings to enable receipt notifications or email receipts. 2. Save Confirmation Email... ⇲

Overcharging on shipments

Fix: 1. Review Shipping Costs: Before confirming your order, carefully review the shipping costs to ensure they match your expectations. 2. Chec... ⇲

Inability to access payment page

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, as connectivity issues can prevent access to payment pages. 2.... ⇲
 
Support issue

Customer service is unhelpful

Fix: 1. Use FAQs: Check the app or website for a FAQ section that may address your concerns without needing to contact customer service. 2. Docu... ⇲

Delayed package deliveries

Fix: 1. Track Your Package: Use the tracking feature in the app to monitor your package's status. 2. Check Shipping Options: Ensure you selected... ⇲

Lost packages

Fix: 1. Track Your Package: Use the tracking feature in the app to see the last known location of your package. 2. Contact Shipping Provider: If... ⇲

Difficulties in tracking shipments

Fix: 1. Use Tracking Number: Ensure you are using the correct tracking number provided at the time of shipment. 2. Refresh the App: Sometimes, r... ⇲

Unresponsive customer support

Fix: 1. Document Your Issues: Keep a detailed record of your issues and any correspondence with customer support to help escalate your case if ne... ⇲
 
Account issue

Incorrect address and contact information

Fix: 1. Update Your Profile: Go to your account settings in the app and ensure your address and contact information are correct. 2. Double-Check... ⇲
 
Compatibility issue

Shop and Ship does not support certain screen sizes

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and adjust the text size or display settings to see if it improves compati... ⇲
 
Messages issue

Auto-reply emails from customer service

Fix: 1. Be Specific in Queries: When contacting customer service, provide detailed information about your issue to reduce the chances of receivin... ⇲
 
UI issue

Shop and Ship is not user-friendly

Fix: 1. Explore Tutorials: Look for any tutorials or guides within the app or on the website that can help you navigate its features more effecti... ⇲
 
Updates issue

Frequent app updates cause issues

Fix: 1. Disable Automatic Updates: Go to Settings > App Store and disable automatic updates to control when updates are installed. 2. Read Updat... ⇲
 
Syncing issue

Inconsistent shipment updates

Fix: 1. Check Tracking Regularly: Make it a habit to check the tracking feature regularly for the most current updates. 2. Contact Shipping Prov... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
77.4%

Good experience
17.9%

Neutral
4.6%

~ from our NLP analysis of 496 combined software ratings.

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 Private Data Shop and Ship collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics