fix problems on MyLU [iphone]

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—— Run into issues on MyLU? Get help pending when official support gets back to you!

myLU
Info:
company: Liberty University
: https://www.liberty.edu/information-services/help-and-support/
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Account issue

Inconsistent email access

Fix: 1. Check email settings: Ensure that your email account is properly configured in the app settings. Go to Settings > Email and verify your a... ⇲

No access to specific information like dining hours

Fix: 1. Check the official website: If the app does not provide the information, visit the official website of the institution for the latest din... ⇲

Inability to access account information

Fix: 1. Verify your login credentials: Ensure you are using the correct username and password. Reset your password if necessary. OR 2. Use the... ⇲
 
UI issue

Busy and inconvenient layout

Fix: 1. Customize your dashboard: If the app allows, rearrange or remove widgets to simplify your view. Look for settings that let you personaliz... ⇲

Redirects to web browser

Fix: 1. Check app settings: Look for an option in the app settings that allows you to disable external browser redirects, if available. OR 2.... ⇲

Difficult navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation structure. Look for tutorials or gui... ⇲

myLU functions as a poor browser

Fix: 1. Use a dedicated browser: For web-related tasks, use a dedicated web browser like Safari or Chrome for a better experience instead of rely... ⇲
 
Privacy issue

Blocks 3rd-party cookies

Fix: 1. Adjust browser settings: If you are redirected to a web browser, check the browser settings to allow third-party cookies temporarily whil... ⇲
 
Login issue

Endless login loop

Fix: 1. Clear app data: Go to Settings > General > iPhone Storage > myLU and select 'Delete App'. Reinstall the app from the App Store to clear a... ⇲

Unexpected errors during login

Fix: 1. Check for app updates: Go to the App Store and ensure you have the latest version of the app installed, as updates may fix bugs causing e... ⇲
 
Crashes issue

myLU crashes

Fix: 1. Update the app: Ensure you have the latest version of myLU installed. Go to the App Store, search for myLU, and tap 'Update' if available... ⇲
 
Security issue

Requires Microsoft Authenticator verification

Fix: 1. Ensure Microsoft Authenticator is set up correctly: Open the app and verify that your account is linked properly. If needed, re-add your... ⇲
 
Updates issue

Limited functionality compared to previous app

Fix: 1. Explore all features: Go through the app settings and menus to ensure you are aware of all available features, as some may be hidden or l... ⇲

Lack of useful features

Fix: 1. Explore alternative apps: If myLU lacks features you need, consider looking for alternative apps that provide the functionalities you req... ⇲

Missing bus maps

Fix: 1. Check the official transportation website: Visit the official transportation website of your institution for the latest bus maps and sche... ⇲
 
Screen issue

Screen not fitting on devices

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and check if adjusting the text size or display settings helps with the ap... ⇲
 
Loading issue

Perpetual loading

Fix: 1. Check your internet connection: Ensure you have a stable connection. Try switching between Wi-Fi and cellular data to see if it resolves... ⇲
 
Network issue

Requires constant Wi-Fi connection

Fix: 1. Download offline content: If the app allows, download any necessary content for offline access to reduce reliance on Wi-Fi. OR 2. Use... ⇲
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 what users are saying
Bad experience
63.7%

Good experience
28.7%

Neutral
7.6%

~ from our NLP analysis of 157 combined software ratings.

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 Private Data myLU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Sensitive Info
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data