fix problems on Jack's [iphone]

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—— Run into issues on Jack's? Get help pending when official support gets back to you!

Jack's
Info:
company: Jack's Family Restaurants
: https://www.eatatjacks.com/pages/donations-requests/
: www.eatatjacks.com
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Customization issue
No option to add condiments

Fix: 1. Check for updates: Ensure you have the latest version of the app, as new features may be added in updates. 2. Use the notes section: If a... ⇲
Inability to customize orders

Fix: 1. Use the notes section: If available, specify your customization requests in any notes or special instructions field during the order proc... ⇲
No option for curbside pickup

Fix: 1. Check for updates: Ensure you have the latest version of the app, as curbside pickup options may be added in future updates. 2. Use the a... ⇲
No way to remove items from orders

Fix: 1. Review the order summary: Before finalizing your order, check if there is an option to edit or remove items. 2. Use the notes section: If... ⇲
 
Payments issue
Limited payment method options

Fix: 1. Check payment settings: Go to the app's payment settings to see if you can add or change payment methods. 2. Use a different payment app:... ⇲
 
Camera issue
QR scanner malfunctions

Fix: 1. Clean the camera lens: Ensure your iPhone's camera lens is clean, as dirt or smudges can affect scanning. 2. Restart the app: Close and r... ⇲
 
Gameplay issue
Points expire quickly

Fix: 1. Check the terms: Review the app's rewards program terms to understand the expiration policy. 2. Use points regularly: Make a habit of usi... ⇲
 
Bugs issue
Missing items in orders

Fix: 1. Double-check your order: Before finalizing, review your order summary to ensure all items are included. 2. Contact support: If items are... ⇲
 
Crashes issue
Jack's crashes during checkout

Fix: 1. Restart your iPhone: This can clear temporary issues that may cause the app to crash. 2. Update the app: Go to the App Store and check fo... ⇲
 
Notifications issue
No notifications for order readiness

Fix: 1. Check notification settings: Go to Settings > Notifications > Jack's app and ensure notifications are enabled. 2. Update the app: Make su... ⇲
 
Performance issue
Inconsistent app performance

Fix: 1. Restart your iPhone: This can help clear temporary issues affecting performance. 2. Close background apps: Close other apps running in th... ⇲
 
UI issue
Back button unresponsive

Fix: 1. Restart the app: Close and reopen the app to reset any unresponsive features. 2. Update the app: Check for updates in the App Store, as t... ⇲
Lack of user-friendly features

Fix: 1. Explore settings: Check the app's settings for any options to customize the user interface or features to make it more user-friendly. 2.... ⇲
 
Network issue
Jack's does not connect with store locator

Fix: 1. Check location settings: Go to Settings > Privacy > Location Services and ensure that location services are enabled for Jack's app. 2. Re... ⇲
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 what users are saying
Good experience
94.4%

Bad experience
2.9%

Neutral
2.8%

~ from our NLP analysis of 13,554 combined software ratings.

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 Private Data Jack's collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics