fix problems on Fidelity Health [iphone]

—— Run into issues on Fidelity Health? Get help pending when official support gets back to you!

Fidelity Health®

Info:

company: Fidelity Investments

: https://www.netbenefits.com/

Chat with our AI-based Fidelity Health Support

🛠️ Common Fidelity Health Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot access electronic card

Fix: Ensure that you are logged into the correct account associated with your electronic card. If you have multiple accounts, try logging out and... ⇲

Cannot pay expenses

Fix: Verify that your payment method is correctly set up in the app. Go to the payment settings and ensure that your bank account or card informa... ⇲

Bugs issue

Saved receipts feature doesn’t work

Fix: Make sure that you are following the correct steps to save receipts. Check the app’s help section for guidance on how to properly save recei... ⇲

Compatibility issue

Separate app from NetBenefits

Fix: If you need to access both apps, consider using them side by side. You can switch between apps easily by double-tapping the home button or s... ⇲

Fidelity Health does not work on iOS 14

Fix: Check if there is an update available for the app that supports iOS 14. Go to the App Store, search for the app, and see if an update is ava... ⇲

Security issue

Inconvenient 2 factor authentication

Fix: If the 2FA process is cumbersome, consider using an authentication app like Google Authenticator or Authy, which can streamline the process... ⇲

UI issue

No memo field for expenses

Fix: As a workaround, consider using a note-taking app to jot down memos related to your expenses. You can then refer to these notes when reviewi... ⇲

Features issue

Receipt scanner and folder needed

Fix: For now, use your phone’s camera to take pictures of receipts and save them in a dedicated folder in your Photos app. You can create a folde... ⇲

Lack of tracking for submitted reimbursements

Fix: Keep a personal log of submitted reimbursements in a note-taking app or spreadsheet. This can help you track the status of your reimbursemen... ⇲

No ability to add spending card to digital wallet

Fix: Check if the app has an option to generate a digital card that can be added to your wallet. If this feature is not available, you may need t... ⇲

Crashes issue

Fidelity Health crashes occasionally

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Fidelity Health, and check for updates. If an update... ⇲

Notifications issue

No available balance notification

Fix: Check the app settings to see if there is an option to enable notifications for balance updates. Make sure that notifications are turned on... ⇲

Log-in screen does not allow copy/paste

Fix: As a workaround, type your username and password into a note-taking app first, then copy and paste them into the login fields in the Fidelit... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

98.0%

Neutral

1.2%

Bad experience

0.8%

~ from our NLP analysis of 8,794 combined software ratings.

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Private Data Fidelity Health collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data