fix problems on SOCAR Level [iphone]

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—— Run into issues on SOCAR Level? Get help pending when official support gets back to you!

SOCAR level
Info:
company: Socar Energy Ukraine
: http://socar.ua
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Payments issue

Cannot add existing card

Fix: Ensure that the card details are entered correctly, including the card number, expiration date, and CVV. Double-check for any typos or error... ⇲

Payment feature not functioning

Fix: Check your internet connection. A weak or unstable connection can cause payment features to fail. Switch between Wi-Fi and cellular data to... ⇲

No option to add card via photo

Fix: Manually enter the card details instead of using the photo option. Ensure all information is accurate to avoid errors. OR Check for updat... ⇲
 
UI issue

Full tank button unresponsive

Fix: Restart the app to refresh its functionality. Close the app completely and reopen it to see if the button becomes responsive. OR Check fo... ⇲

Outdated design

Fix: While a permanent fix may not be available, you can customize your app experience by adjusting settings within the app to make it more user-... ⇲

Interface errors

Fix: Restart the app to refresh its interface. Close the app completely and reopen it to see if the errors persist. OR Check for updates in th... ⇲

Design needs update for iOS 7

Fix: While waiting for an official update, you can adjust your settings within the app to improve usability as much as possible. OR Provide fe... ⇲
 
Crashes issue

SOCAR level crashes on iPhone 4s, iOS 6.1.3

Fix: Try uninstalling and reinstalling the app. This can resolve issues caused by corrupted files. Go to Settings > General > iPhone Storage, fin... ⇲

SOCAR level shuts down after entering data

Fix: Check for app updates in the App Store. An update may fix bugs causing the app to crash. OR Try entering less data at once or simplifying... ⇲
 
Compatibility issue

New version not working on iPhone X

Fix: Check if your iPhone X is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates.... ⇲

No integration with Passbook

Fix: Check if the app has been updated to the latest version, as integration features may be added in newer updates. OR As a workaround, manua... ⇲
 
Registration issue

Error 500 during registration

Fix: Ensure that you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that resolves the issue. OR Cl... ⇲
 
Login issue

Login and password required unexpectedly

Fix: Check if you are logged out of the app. If so, try logging back in and ensure that your credentials are saved correctly in the app settings.... ⇲
 
Search issue

Location search malfunctioning

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure SOCAR Level is set to 'Whi... ⇲

Inaccurate location results

Fix: Check your device's GPS settings. Go to Settings > Privacy > Location Services and ensure that they are enabled and set to 'High Accuracy'.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
57.9%

Good experience
31.6%

Neutral
10.5%

~ from our NLP analysis of 19 combined software ratings.

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 Private Data SOCAR level collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics