fix problems on ArcGIS Earth [iphone]

—— Run into issues on ArcGIS Earth? Get help pending when official support gets back to you!

ArcGIS Earth

Info:

company: ESRI

: https://doc.arcgis.com/en/arcgis-earth/mobile/get-started.htm?lg=en

: www.esri.com

Chat with our AI-based ArcGIS Earth Support

🛠️ Common ArcGIS Earth Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Not optimized for iPad

Fix: Check if you are using the latest version of ArcGIS Earth. Go to the App Store, search for ArcGIS Earth, and see if an update is available.... ⇲

KML export only

Fix: If you need to export data in formats other than KML, consider using a third-party conversion tool. Export your data as KML, then use an onl... ⇲

Features issue

No shape file export

Fix: As a workaround, export your data as KML and then use a GIS software like QGIS to convert the KML file to a shapefile. QGIS is free and wide... ⇲

UI issue

Unwanted MAXAR imagery info pop-ups

Fix: Check the app settings for any options related to imagery or pop-ups. Disable any notifications or info pop-ups related to MAXAR imagery if... ⇲

Large interaction box for tool circle

Fix: Adjust your touch sensitivity settings on your iPad. Go to Settings > General > Accessibility > Touch and experiment with the touch settings... ⇲

Compatibility issue

Content not visible on iPhones

Fix: Ensure that your iPhone is running the latest version of iOS and that ArcGIS Earth is updated. Go to Settings > General > Software Update to... ⇲

Lacks iPad landscape mode and pencil support

Fix: Check if there are any settings within the app that allow you to switch to landscape mode. If not, consider using the app in portrait mode u... ⇲

Battery issue

ArcGIS Earth drains battery quickly

Fix: Reduce the app's background activity by going to Settings > ArcGIS Earth and disabling Background App Refresh. This can help conserve batter... ⇲

Bugs issue

Placemark deletion issue

Fix: Try restarting the app after attempting to delete a placemark. Sometimes, a simple restart can resolve temporary glitches. OR If the issu... ⇲

Crashes issue

ArcGIS Earth crashes when loading feature layers

Fix: Clear the app's cache by going to Settings > ArcGIS Earth and selecting 'Clear Cache' if this option is available. This can help resolve loa... ⇲

Updates issue