fix problems on Userfeel [iphone]

—— Run into issues on Userfeel? Get help pending when official support gets back to you!

Userfeel

Info:

company: Userfeel Ltd

: https://www.userfeel.com

: www.userfeel.com

Chat with our AI-based Userfeel Support

🛠️ Common Userfeel Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Userfeel requires permission to access all photos and contacts

Fix: To manage permissions, go to your iPhone's Settings. Scroll down and find the Userfeel app. Tap on it, and you will see the permissions it r... ⇲

Userfeel freezes at the last task

Fix: Try closing the app completely and reopening it. To do this, swipe up from the bottom of the screen (or double-click the home button on olde... ⇲

Uploads issue

Video upload fails

Fix: Ensure you have a stable internet connection. If you're on Wi-Fi, try switching to cellular data or vice versa. A weak connection can cause... ⇲

Registration issue

Unable to create an account

Fix: Double-check the information you are entering, such as your email address and password. Ensure that your email is valid and that you meet an... ⇲

Crashes issue

Interface crashes when submitting final test

Fix: Before submitting, ensure that all required fields are filled out correctly. Sometimes, missing information can cause the app to crash. Revi... ⇲

Video issue

Error code when submitting video

Fix: Take note of the specific error code displayed. Search for the error code in the app's help section or online to find specific troubleshooti... ⇲

Customization issue

No option to restart tests

Fix: If you want to restart a test, try closing the app and reopening it. This may reset the session and allow you to start over. OR Check if... ⇲

No way to pause the test

Fix: If you need to take a break, try to complete the current task and then take a moment before starting the next one. This can serve as a manua... ⇲

Syncing issue

No tests received after signing up

Fix: Ensure that you have completed all necessary profile information. Sometimes, the app requires a complete profile to match you with available... ⇲

Gameplay issue

Inability to try out created tests

Fix: If you have created tests but cannot try them, ensure that you are logged into the correct account associated with those tests. Log out and... ⇲

Support issue

Lack of clear instructions

Fix: Look for a help or FAQ section within the app. This may provide additional guidance on how to navigate and use the app effectively. OR Co... ⇲

Payments issue

Disqualification from payment after completing surveys

Fix: Review the survey requirements and guidelines to ensure you met all criteria. Sometimes, disqualification occurs due to not following specif... ⇲

Notifications issue

No warning when recording starts

Fix: Check the app settings to see if there is an option to enable notifications or alerts for recording. This may help you receive a warning whe... ⇲

Bugs issue

Screener questions rejection regardless of input

Fix: Review the screener questions carefully to ensure you are providing accurate and relevant answers. Sometimes, minor details can lead to reje... ⇲

Ads issue

Only sends low-paying tests

Fix: Check your profile settings to ensure you have selected all relevant categories and demographics that may qualify you for higher-paying test... ⇲