fix problems on MySmartfren [iphone]

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—— Run into issues on MySmartfren? Get help pending when official support gets back to you!

MySmartfren
Info:
company: PT Smartfren Telecom
: http://www.smartfren.com/id/contact-us/
: www.smartfren.com
Chat with our AI-based MySmartfren Support
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Support issue

Limited English support

Fix: 1. Change language settings: Go to Settings > General > Language & Region. Set your preferred language to English. This may help the app dis... ⇲
 
Payments issue

Credit card payment option does not work

Fix: 1. Verify card details: Double-check that you have entered the correct credit card number, expiration date, and CVV. Ensure that your card i... ⇲
 
Login issue

Frequent login required

Fix: 1. Enable 'Remember Me' option: When logging in, check if there is an option to 'Remember Me' or 'Stay Logged In'. This can help reduce the... ⇲

Account login fails after update

Fix: 1. Reset your password: If you are unable to log in after an update, try resetting your password through the 'Forgot Password' link on the l... ⇲
 
Bugs issue

Parse error when deactivating data plan

Fix: 1. Restart the app: Close the MySmartfren app completely and reopen it. This can sometimes resolve temporary parsing issues. 2. Check for up... ⇲

Unstable app performance

Fix: 1. Update the app: Ensure you are using the latest version of MySmartfren, as updates often include performance improvements and bug fixes.... ⇲
 
Slow issue

Slow loading speed

Fix: 1. Check your internet connection: Ensure you have a strong and stable internet connection. Try switching between Wi-Fi and cellular data to... ⇲
 
Registration issue

Verification code fails

Fix: 1. Check your phone number: Ensure that the phone number you are using for verification is correct and that you have access to it. 2. Reques... ⇲
 
Notifications issue

Invasive promotional SMS

Fix: 1. Opt-out of promotional messages: Look for an option within the app settings to manage communication preferences. Opt-out of promotional S... ⇲

No option to disable promotional SMS

Fix: 1. Check app settings: Look for any settings related to notifications or communications preferences within the app. If available, opt-out of... ⇲
 
Privacy issue

Privacy concerns with third-party ads

Fix: 1. Adjust ad settings: Go to Settings > Privacy > Advertising and enable 'Limit Ad Tracking'. This can help reduce the amount of targeted ad... ⇲
 
UI issue

Difficult to navigate

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. Look for a help or tutoria... ⇲
 
Network issue

Signal issues in some areas

Fix: 1. Check coverage maps: Visit the MySmartfren website or app to view coverage maps and see if your area is known for signal issues. If it is... ⇲
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 what users are saying
Good experience
89.4%

Bad experience
8.4%

Neutral
2.2%

~ from our NLP analysis of 179 combined software ratings.

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 Private Data MySmartfren collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics