fix problems on WNYC [iphone]

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—— Run into issues on WNYC? Get help pending when official support gets back to you!

WNYC
Info:
company: New York Public Radio
: http://www.wnyc.org/mobile/
: www.wnyc.org
Chat with our AI-based WNYC Support
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Crashes issue

WNYC frequently crashes

Fix: Clear the app's cache by deleting and reinstalling the app. This can help remove any corrupted data that may be causing crashes. To do this,... ⇲
 
Audio issue

audio player lacks basic functionality

Fix: Explore the app settings to see if there are any options to customize the audio player. Sometimes, features can be hidden in the settings me... ⇲

WNYC does not remember playback position

Fix: Make sure you are logged into your account if the app has a login feature. Sometimes, playback position is saved only when you are logged in... ⇲

audio stops with notifications

Fix: Adjust your notification settings for the WNYC app. Go to Settings > Notifications > WNYC and toggle off 'Allow Notifications' to see if thi... ⇲

intermittent audio playback issues

Fix: Check for any updates to the WNYC app in the App Store. Keeping the app updated can resolve many playback issues caused by bugs. OR Try r... ⇲
 
Syncing issue

discover playlist disappears

Fix: Try refreshing the app by pulling down on the playlist screen. This can sometimes reload the content and bring back the discover playlist.... ⇲

saved audio does not move to 'listened to' section

Fix: Manually mark the audio as listened to if the app allows it. Look for an option to mark or categorize audio in your library or saved section... ⇲
 
Freezing issue

WNYC freezes during use

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) to view open apps, then swipe W... ⇲
 
Bugs issue

requires frequent app restarts

Fix: Ensure that your device is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Keeping your... ⇲
 
UI issue

inability to scroll to specific playback points

Fix: Try tapping and holding the playback slider to see if it allows you to scrub through the audio more precisely. Some apps have a more respons... ⇲
 
Compatibility issue

play button unresponsive in car audio system

Fix: Check the Bluetooth connection between your iPhone and your car. Disconnect and reconnect the Bluetooth connection to see if that resolves t... ⇲
 
Account issue

unknown error during account creation

Fix: Ensure that you have a stable internet connection when trying to create an account. If your connection is weak, it may cause errors during t... ⇲
 
Loading issue

content not loading properly

Fix: Try refreshing the app by pulling down on the content screen. This can help reload any content that may not have loaded correctly. OR Che... ⇲
 
Customization issue

limited selection of stations available

Fix: Check the app settings to see if there are any filters or preferences set that limit the stations displayed. Adjust these settings to broade... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
50.0%

Good experience
42.1%

Neutral
7.9%

~ from our NLP analysis of 38 combined software ratings.

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 Private Data WNYC collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics