fix problems on Origin Bank [iphone]

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—— Run into issues on Origin Bank? Get help pending when official support gets back to you!

Origin Bank
Info:
company: Origin Bank
: https://www.originbankonline.com/contact-us
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Account issue

Origin Bank does not save User ID

Fix: 1. Check if the 'Remember User ID' option is enabled during login. If it is not, make sure to select it before logging in. 2. If the app sti... ⇲
 
UI issue

Mobile app does not show password being typed

Fix: 1. Check the app settings to see if there is an option to show password characters. If available, enable it. 2. If this option is not availa... ⇲

Origin Bank takes you back to the top after viewing transactions

Fix: 1. Try to refresh the app by pulling down on the transaction list to see if it resolves the issue. 2. If the problem persists, consider logg... ⇲

New features screen does not disappear after selection

Fix: 1. Try tapping outside the new features screen or look for a close button (usually an 'X' in the corner) to dismiss it. 2. If it does not cl... ⇲

Cannot see past and pending bill pay transactions

Fix: 1. Check if there is a filter option in the bill pay section that may be hiding past transactions. Look for options like 'Show All' or 'Filt... ⇲

Origin Bank is not user-friendly

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. Take notes on where specific functions are located. 2. Chec... ⇲

Task Menu is not intuitive

Fix: 1. Spend some time exploring the task menu to understand its layout. Look for any help or tutorial sections that may explain how to use it e... ⇲
 
Settings issue

Face ID feature does not save after leaving the app

Fix: 1. Ensure that the app has permission to use Face ID by going to Settings > Face ID & Passcode and checking the settings for Origin Bank. 2.... ⇲

Online transfers require additional enabling

Fix: 1. Go to the app settings and look for a section related to transfers or payments. Ensure that all necessary permissions are enabled. 2. If... ⇲
 
Payments issue

Inability to pay extra towards loan principal online

Fix: 1. Check if there are specific options in the loan payment section of the app that allow for extra payments. Look for a 'Make Extra Payment'... ⇲

Debit card declined due to system issues

Fix: 1. Check your account balance to ensure you have sufficient funds. 2. If the balance is fine, try using the card again after a few minutes,... ⇲
 
Installation issue

Origin Bank is glitchy and requires reinstallation

Fix: 1. Before reinstalling, try clearing the app's cache by going to Settings > General > iPhone Storage > Origin Bank > Offload App. This may r... ⇲
 
Support issue

Customer service lacks knowledge of mobile banking partnerships

Fix: 1. If you encounter issues, try to ask specific questions about the features you are using, as this may help the representative provide bett... ⇲
 
Freezing issue

Origin Bank freezes or has performance issues

Fix: 1. Close any other apps running in the background to free up memory. Double-click the home button (or swipe up from the bottom on newer mode... ⇲
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 what users are saying
Good experience
97.2%

Neutral
1.4%

Bad experience
1.3%

~ from our NLP analysis of 11,606 combined software ratings.

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 Private Data Origin Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Other Data