fix problems on Maxis [iphone]

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—— Run into issues on Maxis? Get help pending when official support gets back to you!

Maxis
Info:
company: Maxis Mobile
: https://www.maxis.com.my/support/self-help-tools-and-videos/self-help-tools/mymaxis-app/about-maxis-app/
: www.maxis.com.my
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Freezing issue

Maxis freezes when running in background

Fix: Close other apps running in the background. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe up on apps t... ⇲
 
Compatibility issue

Incompatible with iPhone 6 screen

Fix: Check for app updates. Sometimes, compatibility issues are resolved in newer versions of the app. Go to the App Store and update if necessar... ⇲
 
Slow issue

Slow response when checking rewards

Fix: Ensure you have a stable internet connection. A slow or unstable connection can cause delays. Try switching to a different network or resett... ⇲

Maxis lags on all devices

Fix: Clear the app cache. Go to Settings > General > iPhone Storage, find Maxis, and offload the app to clear temporary files that may be causing... ⇲
 
Login issue

Issues with logging in

Fix: Double-check your login credentials. Ensure that you are entering the correct username and password. If you have forgotten your password, us... ⇲
 
Payments issue

Unbilled charges not displayed correctly

Fix: Refresh the app. Sometimes, simply closing and reopening the app can help refresh the data and display the correct information. OR Check... ⇲

No bank payment option

Fix: Check for app updates. Sometimes, payment options are added in newer versions of the app. Update the app from the App Store. OR Look for... ⇲
 
Crashes issue

Maxis crashes on launch

Fix: Restart your iPhone. A simple restart can often resolve app crashes by clearing temporary glitches. OR Delete and reinstall the app. Pres... ⇲
 
Syncing issue

No real-time data tracking

Fix: Check your app settings. Ensure that real-time tracking is enabled in the app settings, if available. OR Ensure you have a stable interne... ⇲
 
Account issue

Difficulties with password reset

Fix: Follow the password reset link carefully. Make sure you are checking your email for the reset link and following the instructions provided.... ⇲

Confusing account linking process

Fix: Follow the instructions carefully. If the app provides a tutorial or guide for linking accounts, make sure to read it thoroughly. OR Try... ⇲
 
UI issue

Maxis Rewards page is blank

Fix: Refresh the app. Close and reopen the app to see if the Rewards page loads correctly after a refresh. OR Check your internet connection.... ⇲
 
Registration issue

Inability to register due to UI issues

Fix: Try using a different device or browser to complete the registration process. Sometimes, UI issues can be device-specific. OR Ensure that... ⇲
 
Support issue

No customer service support in app

Fix: Check the app's FAQ or help section. Many apps provide answers to common questions within the app itself. OR Look for customer service co... ⇲
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 what users are saying
Good experience
46.8%

Bad experience
43.0%

Neutral
10.1%

~ from our NLP analysis of 79 combined software ratings.

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 Private Data Maxis collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics