fix problems on Skip [iphone]

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—— Run into issues on Skip? Get help pending when official support gets back to you!

Skip - Delivery
Info:
company: SkipTheDishes
: https://www.skipthedishes.com
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Orders issue

Missing items in orders

Fix: Before placing an order, double-check your cart to ensure all items are included. After receiving your order, immediately check the contents... ⇲

Cold food upon delivery

Fix: When placing an order, consider selecting items that are less temperature-sensitive or that can be enjoyed at room temperature. This can hel... ⇲

Incorrect order fulfillment

Fix: Always double-check your order before finalizing it. If you receive the wrong items, report the issue through the app under 'Order History'... ⇲
 
Loading issue

Long delivery times

Fix: Check the estimated delivery time before placing your order. If the time seems unusually long, consider placing your order during off-peak h... ⇲
 
Network issue

Drivers not showing up

Fix: If a driver does not show up, check the app for any updates on your order status. Sometimes, drivers may be delayed but still on their way.... ⇲

Drivers taking indirect routes

Fix: If you notice that drivers are taking longer routes, you can provide feedback through the app after the delivery. This feedback can help imp... ⇲
 
Tracking issue

Inaccurate order tracking

Fix: Refresh the app or restart your device to see if that resolves the tracking issue. Sometimes, the app may not update in real-time due to con... ⇲
 
Payments issue

Issues with refunds

Fix: If you need to request a refund, follow the app's process for refunds carefully. Go to 'Order History', select the order, and choose the opt... ⇲

High delivery fees

Fix: Look for any available promotions or discounts that may apply to your order. Check the app regularly for special offers that can reduce deli... ⇲

Overcharging compared to other services

Fix: Before placing an order, compare prices with other delivery services to ensure you are getting the best deal. If you find a significant diff... ⇲
 
Support issue

Poor communication from support

Fix: If you find communication lacking, try to be as detailed as possible in your inquiries. Provide order numbers and specific issues to help su... ⇲
 
Settings issue

Inability to cancel orders easily

Fix: Check the app's cancellation policy before placing an order. If you need to cancel, do so as soon as possible through the 'Order History' se... ⇲
 
Notifications issue

Promotional notifications not respecting user settings

Fix: Go to the app settings and check your notification preferences. Ensure that promotional notifications are turned off if you do not wish to r... ⇲
 
Service issue

Inconsistent service quality

Fix: Keep track of your experiences with the service. If you notice patterns of inconsistency, report these through the app to help improve servi... ⇲

Limited delivery hours

Fix: Plan your orders around the delivery hours provided in the app. If you need food outside of these hours, consider preparing meals in advance... ⇲
 
Crashes issue

Skip crashes or freezes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Skip - Delivery, and tap 'Update' if available. Resta... ⇲
 
Updates issue

Lack of timely updates on order status

Fix: Check your internet connection to ensure that the app can receive updates. If the connection is stable and updates are still lacking, try re... ⇲
 
UI issue

Confusing app interface

Fix: Take some time to explore the app and familiarize yourself with its layout. Look for a help or tutorial section within the app that may prov... ⇲
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 what users are saying
Good experience
92.2%

Bad experience
5.4%

Neutral
2.4%

~ from our NLP analysis of 7,229 combined software ratings.

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 Private Data Skip collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Diagnostics