—— Run into issues on Today? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: To end a ride manually, try tapping the 'End Ride' button multiple times. If that doesn't work, check if your phone's GPS is enabled and fun... ⇲
Fix: Before starting a ride, inspect the scooter for any visible damage or issues. If you notice anything unusual, take a photo and report it thr... ⇲
Fix: Check the battery level on the app before starting your ride. If the battery is low, consider finding another scooter nearby that has a full... ⇲
Fix: If you notice that the scooter continues to charge after the battery is dead, try to unplug it and restart the scooter. This may reset the c... ⇲
Fix: Before starting your ride, check the battery level on the app. If you find a scooter that is not charged, report it through the app to help... ⇲
Fix: Use the app's map feature to locate scooters in real-time. If you find that scooters are often unavailable in your area, consider adjusting... ⇲
Fix: If you need assistance, try using the in-app help feature to submit a request. Be sure to provide detailed information about your issue to e... ⇲
Fix: Ensure that your app is updated to the latest version, as updates may fix bugs related to random activations. If you experience this issue,... ⇲
Fix: Check your payment method in the app settings to ensure it is valid and has sufficient funds. If necessary, update your payment information... ⇲
Fix: If you're using a VPN, try disabling it while using the app. Many apps have restrictions when accessed through a VPN, which can cause functi... ⇲
Fix: Before riding, check the brakes by squeezing the brake levers to ensure they engage properly. If they feel loose or unresponsive, do not rid... ⇲
Fix: Ensure that your app is updated to the latest version, as updates often fix bugs and improve performance. Clear the app cache in your phone... ⇲
Fix: Familiarize yourself with the designated parking areas in your city by checking the app's map feature. This can help you plan your rides bet... ⇲
Fix: Take time to explore all features of the app, as some functionalities may not be immediately obvious. Familiarizing yourself with the app ca... ⇲