fix problems on LEGOLAND [iphone]

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—— Run into issues on LEGOLAND? Get help pending when official support gets back to you!

LEGOLAND® New York Resort
Info:
company: Merlin Entertainments
: https://www.legoland.com/new-york/about-us/contact-us/
: www.legoland.com
Chat with our AI-based LEGOLAND Support
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Bugs issue

Order number not found

Fix: 1. Double-check your order confirmation: Ensure that you are entering the correct order number as it appears in your confirmation email or r... ⇲

No real-time data for wait times

Fix: 1. Refresh the app: Close and reopen the app to see if it updates the wait times. 2. Use social media: Follow LEGOLAND's social media accou... ⇲

Scanning tickets can be problematic

Fix: 1. Ensure good lighting: When scanning your tickets, make sure you are in a well-lit area to help the scanner read the barcode or QR code mo... ⇲
 
UI issue

Rides and activities not shown on map

Fix: 1. Enable location services: Go to your iPhone settings, find the LEGOLAND app, and ensure that location services are enabled. This may help... ⇲

User unfriendly interface

Fix: 1. Explore tutorials: Look for any help or tutorial sections within the app that can guide you on how to use its features effectively. 2. C... ⇲

LEGOLAND lacks intuitive design

Fix: 1. Explore all features: Take some time to explore all the features of the app, as some may not be immediately obvious. 2. Use the help sec... ⇲
 
Features issue

Food ordering not integrated

Fix: 1. Use the app to find food locations: While ordering may not be integrated, you can still use the app to locate food stands and restaurants... ⇲

No restaurant menus available

Fix: 1. Visit the restaurant's website: Many restaurants have their menus available online. Search for the specific restaurant you are interested... ⇲

Limited features for planning

Fix: 1. Use a separate planning tool: Consider using a third-party app or website designed for theme park planning that may offer more features.... ⇲

No option for reservations through app

Fix: 1. Check the website: Visit the LEGOLAND website to see if reservations can be made online, as this may not be available through the app. 2... ⇲

Inability to check showtimes easily

Fix: 1. Look for a schedule section: Check if there is a dedicated section in the app for showtimes or events. This may be located in the main me... ⇲
 
Location issue

Geo-blocked wait times

Fix: 1. Use a VPN: If you are outside the park and cannot access wait times, consider using a VPN service to connect to a server within the regio... ⇲
 
Uploads issue

Cannot upload annual pass

Fix: 1. Check file format: Ensure that the file you are trying to upload is in the correct format (e.g., JPEG, PNG) and meets any size requiremen... ⇲
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 what users are saying
Good experience
95.5%

Neutral
3.6%

Bad experience
0.9%

~ from our NLP analysis of 3,600 combined software ratings.

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 Private Data LEGOLAND collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Diagnostics