fix problems on Eversource Energy [iphone]

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Eversource Energy
Info:
company: Eversource Energy Service Company
: https://www.eversource.com/content/general/about/contact
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Security issue

Touch ID not functioning

Fix: Go to your iPhone's Settings, then to 'Touch ID & Passcode'. Ensure that Touch ID is enabled for the Eversource Energy app. If it is already... ⇲
 
Payments issue

Limited payment options

Fix: Check the app for any updates that may include new payment options. Go to the App Store and update the Eversource Energy app if necessary.... ⇲

No option for partial payments

Fix: Check the app for any updates that may include new payment features. Go to the App Store and update the Eversource Energy app if necessary.... ⇲

No credit card payment option

Fix: Check the app for any updates that may include new payment options. Go to the App Store and update the Eversource Energy app if necessary.... ⇲
 
Settings issue

No usage tracking

Fix: Check if the app has a 'Usage' or 'Energy Usage' section in the menu. If not, you may need to track your usage manually by checking your bil... ⇲
 
Account issue

Inconsistent billing history

Fix: Ensure that you are logged into the correct account associated with your billing history. Sometimes users have multiple accounts and may be... ⇲

Password reset function fails

Fix: Ensure that you are entering the correct email address associated with your account when requesting a password reset. Check your spam folder... ⇲

Difficult account switching

Fix: Log out of the current account by going to the settings or account section of the app, then log in with the other account credentials. OR... ⇲

Inability to view account nicknames

Fix: Check the app settings to see if there is an option to display account nicknames. If not, this feature may not be available in the app. OR... ⇲

Inability to manage multiple accounts easily

Fix: Log out of the current account and log in with the other account credentials to switch accounts as needed. OR If managing multiple accoun... ⇲
 
Crashes issue

Eversource Energy crashes frequently

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR... ⇲
 
Support issue

Outage reporting feature errors

Fix: Ensure that you have a stable internet connection when trying to report an outage. If the app is not responding, try restarting it. OR If... ⇲

No feedback section for app support

Fix: Look for a 'Help' or 'Support' section within the app where you may be able to provide feedback or find contact information. OR If no fee... ⇲
 
UI issue

Eversource Energy layout issues on iPad

Fix: Try rotating your iPad to see if the layout adjusts. If not, check for any updates to the app that may fix layout issues. OR If the layou... ⇲
 
Notifications issue

Lack of notifications for payments

Fix: Check your app notification settings by going to Settings > Notifications > Eversource Energy and ensure that notifications are enabled. O... ⇲
 
Compatibility issue

Outdated technology

Fix: Ensure that you are using the latest version of the app by checking for updates in the App Store. OR If the app feels outdated, consider... ⇲

Limited functionality compared to website

Fix: Use the Eversource Energy website for tasks that the app does not support. This may provide a more comprehensive experience. OR Check for... ⇲
 
Performance issue

Inconsistent app performance during outages

Fix: Check your internet connection during outages, as this can affect app performance. Ensure you have a stable connection. OR If the app is... ⇲
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 what users are saying
Bad experience
47.1%

Good experience
39.7%

Neutral
13.2%

~ from our NLP analysis of 257 combined software ratings.

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 Private Data Eversource Energy collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics