fix problems on Morningstar [iphone]

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Morningstar for iPad
Info:
company: Morningstar, Inc.
: http://socialize.morningstar.com/feedback/feedbackform.asp
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Support issue

poor customer service response

Fix: OR ⇲
 
Ads issue

browser focused on ads

Fix: 1. Use an ad blocker. Download a reputable ad-blocking app from the App Store and enable it in your device's settings. 2. Consider using a... ⇲
 
Login issue

constant login prompts

Fix: 1. Ensure that you are selecting the 'Remember Me' option when logging in, if available. 2. Check your device's settings to ensure that coo... ⇲

login issues on iPad app

Fix: 1. Ensure you are entering the correct username and password. Double-check for any typos. 2. Reset your password if you suspect it may be i... ⇲

sessions time out frequently

Fix: 1. Check your device's settings to ensure that background app refresh is enabled for Morningstar. Go to Settings > General > Background App... ⇲
 
Search issue

search function issues

Fix: 1. Ensure you are using the correct search terms. Try using different keywords or phrases related to the stocks or funds you are searching f... ⇲

inadequate search engine

Fix: 1. Use specific keywords or filters when searching to narrow down results. 2. Try accessing the Morningstar website for a more comprehensiv... ⇲

global stock search limitations

Fix: 1. Use specific stock symbols or names when searching to improve results. 2. Check if the app has any filters that can be adjusted to broad... ⇲
 
Messages issue

links in emails do not work

Fix: 1. Ensure that you are tapping the link correctly. Sometimes, links may not work if tapped too quickly. 2. Copy the link and paste it into... ⇲
 
Loading issue

portfolios fail to load

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that resolves the issue. 2. Restar... ⇲

data loading delays

Fix: 1. Check your internet connection. A slow or unstable connection can cause delays. 2. Restart the app to refresh its data. 3. Clear the ap... ⇲
 
Video issue

outdated video content

Fix: 1. Check for any updates to the app that may include new video content. 2. Look for alternative sources for updated financial content, such... ⇲
 
Screen issue

Morningstar does not fill screen

Fix: 1. Check your device's display settings. Go to Settings > Display & Brightness and ensure that the display settings are set to standard. 2.... ⇲
 
Customization issue

difficult to add stocks to portfolio

Fix: 1. Ensure you are following the correct steps to add stocks. Typically, you would need to search for the stock and select an 'Add to Portfol... ⇲
 
Freezing issue

Morningstar freezes after viewing funds

Fix: 1. Restart the app to clear any temporary glitches. 2. Ensure your device is running the latest version of iOS. Go to Settings > General >... ⇲
 
Bugs issue

inconsistent data accuracy

Fix: 1. Cross-check data with other financial news sources or apps to verify accuracy. 2. Report any discrepancies through the app's feedback fe... ⇲
 
UI issue

clunky user interface

Fix: 1. Familiarize yourself with the app's layout and features by exploring the settings and help sections. 2. Provide feedback through the app... ⇲
 
Compatibility issue

missing features compared to website

Fix: 1. Check for any app updates that may add new features. 2. Use the Morningstar website for access to features that are not available in the... ⇲
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 what users are saying
Good experience
89.0%

Bad experience
7.2%

Neutral
3.9%

~ from our NLP analysis of 8,242 combined software ratings.

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 Private Data Morningstar collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.

  Cost of Subscriptions
  1. Morningstar Premium Membership: $34.99 Full access to thousands of independent Analyst Reports and key indicators, such as Fair Value Estimate and Consider Buying and Consider Selling prices.
  2. Morningstar Premium Membership: $249.99 Full access to thousands of independent Analyst Reports and key indicators, such as Fair Value Estimate and Consider Buying and Consider Selling prices.