fix problems on TaHoma Pro [iphone]

—— Run into issues on TaHoma Pro ? Get help pending when official support gets back to you!

TaHoma pro by Somfy

Info:

company: SOMFY SAS

: http://www.somfy.com

: www.somfy.com

Chat with our AI-based TaHoma pro Support

🛠️ Common TaHoma pro Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Documentation not updated

Fix: Check the official Somfy website for the latest user manuals and guides. Sometimes, the most recent updates are posted online even if the ap... ⇲

Cannot add equipment without remote

Fix: Ensure that your remote is fully charged and functioning. If you have a spare remote, try using it to add the equipment. Follow the pairing... ⇲

Compatibility issue

Does not recognize plugs

Fix: Make sure that the plugs are compatible with the TaHoma Pro system. Check the specifications of the plugs and ensure they are within the sup... ⇲

Bugs issue

Requires multiple restarts to detect motors

Fix: Before restarting, ensure that all motors are powered on and within range of the TaHoma Pro hub. If they are, try to perform a factory reset... ⇲

Lockout from Somfy pro app

Fix: If you are locked out, try resetting your password through the app's login screen. Look for a 'Forgot Password' option and follow the prompt... ⇲

Support issue

Delayed support response

Fix: While waiting for support, check the Somfy community forums or user groups for similar issues. Often, other users may have experienced the s... ⇲

Slow issue

Poor app performance

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. An outdated o... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

64.3%

Bad experience

35.7%

Neutral

0.0%

~ from our NLP analysis of 14 combined software ratings.

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Private Data TaHoma pro collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- Usage Data
- Diagnostics