fix problems on KK Home [iphone]

—— Run into issues on KK Home? Get help pending when official support gets back to you!

KK Home

Info:

company: Shenzhen Kaadas Intelligent Technology Co.,Ltd

: https://kksecurityhome.com

Chat with our AI-based KK Home Support

🛠️ Common KK Home Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

connectivity issues

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available update... ⇲

indoor chime does not stay connected

Fix: 1. Check the power source of the indoor chime. Ensure it is plugged in properly and that there are no issues with the outlet. 2. Restart th... ⇲

Bugs issue

KK Home malfunctions

Fix: 1. Close the KK Home app completely by swiping it away in the app switcher. Then reopen the app. 2. Check for updates to the KK Home app in... ⇲

cannot lock or unlock via app

Fix: 1. Ensure that your app is updated to the latest version. Check for updates in the App Store. 2. Restart the app and try again. 3. Check y... ⇲

UI issue

delete button under fingerprints does not work

Fix: 1. Ensure that you are using the latest version of the KK Home app. Check for updates in the App Store. 2. Restart the app and try again. S... ⇲

Account issue

cannot add a user

Fix: 1. Ensure that you are logged into the app with the correct account that has permission to add users. 2. Check if there are any restriction... ⇲

kicked out of account

Fix: 1. Ensure that you are entering the correct login credentials. Double-check for any typos. 2. Clear the app's cache or data if possible, an... ⇲

Network issue

frequent disconnections from WiFi

Fix: 1. Check your router settings and ensure that it is not set to limit the number of connected devices. 2. Move your KK Home device closer to... ⇲

device does not recognize WiFi networks

Fix: 1. Restart your KK Home device and your router. This can often resolve recognition issues. 2. Ensure that your WiFi network is functioning... ⇲

Updates issue

time update needed

Fix: 1. Check the time settings on your iPhone. Go to Settings > General > Date & Time and ensure that 'Set Automatically' is enabled. 2. Restar... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

66.7%

Good experience

16.7%

Neutral

16.7%

~ from our NLP analysis of 18 combined software ratings.

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Private Data KK Home collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Identifiers
- Diagnostics