fix problems on DSGSS [iphone]

—— Run into issues on DSGSS ? Get help pending when official support gets back to you!

DSGSS Mobile App

Info:

company: Informativ LLC

: http://support.informativ.com

Chat with our AI-based DSGSS Support

🛠️ Common DSGSS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

DSGSS crashes frequently

Fix: 1. Update the App: Ensure that you are using the latest version of the DSGSS Mobile App. Go to the App Store, search for the app, and check... ⇲

inconsistent scanning functionality

Fix: 1. Check Camera Permissions: Go to Settings > Privacy > Camera and ensure that the DSGSS app has permission to access your camera. 2. Clean... ⇲

UI issue

poor user interface design

Fix: 1. Familiarize Yourself with the App: Spend some time exploring the app's features and layout. Sometimes, understanding the design can impro... ⇲

difficult to use

Fix: 1. Explore Tutorials: Look for any in-app tutorials or guides that can help you understand how to navigate the app more effectively. 2. Pra... ⇲

frustrating user experience

Fix: 1. Identify Pain Points: Take note of specific features that are frustrating and focus on learning those areas first. 2. Use Alternative Me... ⇲

Slow issue

slow performance

Fix: 1. Close Background Apps: Double-click the home button (or swipe up from the bottom on newer models) to see all open apps. Swipe up on apps... ⇲

Syncing issue

duplicates created when adding customers

Fix: 1. Check for Existing Profiles: Before adding a new customer, search for their name or details in the app to ensure they are not already in... ⇲

Compatibility issue

incompatibility with certain devices

Fix: 1. Check Compatibility: Ensure your iPhone model and iOS version are compatible with the DSGSS app. Check the app's page in the App Store fo... ⇲

limited integration with other applications

Fix: 1. Use Export/Import Features: If the app allows, export data to a compatible format and import it into other applications manually. 2. Che... ⇲

issues with scanning on Apple devices

Fix: 1. Update iOS: Ensure your iPhone is running the latest version of iOS, as updates can improve compatibility with apps. 2. Restart the App:... ⇲

Installation issue

requires frequent reinstallation

Fix: 1. Clear App Data: Instead of reinstalling, try clearing the app's data by offloading it (Settings > General > iPhone Storage > DSGSS > Offl... ⇲

Bugs issue

does not save customer profiles

Fix: 1. Ensure Proper Saving: After entering customer details, make sure to tap 'Save' or 'Submit' before exiting the profile. 2. Check for Upda... ⇲

low-quality development

Fix: 1. Provide Constructive Feedback: Use any available feedback options within the app to suggest improvements. 2. Stay Updated: Regularly che... ⇲

Freezing issue

DSGSS freezes during scanning

Fix: 1. Close Other Apps: Close any unnecessary apps running in the background to free up resources. 2. Restart Your Device: Restart your iPhone... ⇲

Permissions issue

requires re-asking for customer documents

Fix: 1. Create a Checklist: Maintain a checklist of required documents to ensure you ask for everything at once, reducing the need to ask multipl... ⇲

Gameplay issue