fix problems on CGX [iphone]

—— Run into issues on CGX? Get help pending when official support gets back to you!

CGX

Info:

company: CGX Ltd

: https://support.cgxapp.com

: cgxapp.com

Chat with our AI-based CGX Support

🛠️ Common CGX Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

CGX prompts for subscription despite active subscription

Fix: 1. Check your subscription status in the app settings. Go to 'Settings' > 'Account' > 'Subscription' to confirm that your subscription is ac... ⇲

Video buffering and crashing during casting

Fix: 1. Ensure that both your iPhone and the casting device (like Chromecast or Apple TV) are connected to the same Wi-Fi network. 2. Restart you... ⇲

Bugs issue

Inability to track completed workouts

Fix: 1. Check if there is a 'History' or 'Completed Workouts' section in the app. This is often found in the profile or account settings. 2. If y... ⇲

Calendar scheduling feature is buggy

Fix: 1. Try resetting the calendar settings in the app. Look for an option to reset or clear calendar data in the settings menu. 2. If the calend... ⇲

CGX does not automatically progress to the next workout

Fix: 1. Check the app settings to see if there is an option to enable automatic progression. 2. If not available, manually select the next workou... ⇲

Search issue

Search filters do not work correctly

Fix: 1. Clear any existing filters and try searching again with different keywords. 2. Restart the app to refresh its functionality. OR 3. If... ⇲

Difficulty in finding specific workouts

Fix: 1. Use the app's categories or tags to narrow down your search for specific workouts. 2. Familiarize yourself with the app's layout to bette... ⇲

Syncing issue

CGX does not save workout progress

Fix: 1. Ensure that you are connected to the internet when completing workouts, as progress may not save offline. 2. Check the app settings to se... ⇲

CGX does not show which workouts are completed

Fix: 1. Check if there is a 'History' or 'Completed Workouts' section in the app. 2. If not, consider manually tracking completed workouts in a s... ⇲

Inconsistent step tracking compared to other apps

Fix: 1. Ensure that the app has permission to access your health data. Check under 'Settings' > 'Privacy' > 'Health'. OR 2. Manually log your... ⇲

Video issue

Inconsistent video playback when pausing

Fix: 1. Try closing other apps running in the background to free up memory. 2. Restart your iPhone to clear any temporary glitches affecting play... ⇲

UI issue

Cannot view workout descriptions in advance

Fix: 1. Look for a 'Details' or 'Info' button next to each workout in the app. 2. If descriptions are not available, try checking the app's websi... ⇲

CGX navigation is confusing and not user-friendly

Fix: 1. Familiarize yourself with the app layout by exploring each section. Look for a tutorial or help section within the app. 2. Create a perso... ⇲

Messages issue

Error messages when trying to add notes

Fix: 1. Ensure that the app has permission to access your notes or storage. Check your iPhone settings under 'Privacy' > 'Notes' or 'Storage'.... ⇲

Loading issue

Warmup videos do not load

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and try accessing the warmup videos again. OR 3. If warmup v... ⇲

Downloads issue

Inability to download workouts for offline use

Fix: 1. Check the app settings to see if there is an option to enable offline downloads. 2. Ensure you have enough storage space on your device f... ⇲

Settings issue

CGX does not adjust calendar for missed workouts

Fix: 1. Manually adjust your calendar by adding missed workouts to the next available day. 2. Check if there is a 'Reschedule' option in the app... ⇲

Inability to input rest days in the calendar

Fix: 1. Check the calendar settings to see if there is an option to add rest days. 2. If not available, manually mark rest days in your calendar... ⇲

Crashes issue

Frequent app crashes

Fix: 1. Ensure that your iPhone's software is up to date. Go to 'Settings' > 'General' > 'Software Update' and install any available updates. 2.... ⇲

Compatibility issue

Issues with Chromecast and AirPlay functionality

Fix: 1. Ensure that both your iPhone and the casting device are on the same Wi-Fi network. 2. Restart both your iPhone and the casting device to... ⇲

Account issue

Problems with user account recognition

Fix: 1. Ensure you are logging in with the correct email and password. Use the 'Forgot Password' feature if necessary. 2. Clear the app's cache b... ⇲