fix problems on MyNavia App [iphone]

—— Run into issues on MyNavia App? Get help pending when official support gets back to you!

MyNavia App

Info:

company: Navia Benefit Solutions, Inc.

: http://www.naviabenefits.com/

: www.naviabenefits.com

Chat with our AI-based MyNavia App Support

🛠️ Common MyNavia App Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Next buttons disappear when filling out required fields

Fix: Ensure that all required fields are filled out correctly. Sometimes, the next button may disappear if there are validation errors. Check for... ⇲

Cannot reset password on website

Fix: Check your internet connection to ensure it is stable. Then, navigate to the password reset page and enter your email address associated wit... ⇲

Bugs issue

Claim submission fails due to coverage date error

Fix: Double-check the coverage dates you are entering. Ensure that they fall within the valid range of your insurance policy. If you are unsure,... ⇲

Errors on claim type selection

Fix: Review the claim types available and ensure you are selecting the correct one that matches your claim. If you are unsure, consult the app's... ⇲

Incorrect eligibility information leading to denied reimbursement

Fix: Review the eligibility criteria provided in the app or your insurance policy documents to ensure your claim meets the requirements. If you b... ⇲

Poorly designed app with broken functionality

Fix: Provide feedback through the app's feedback feature if available, detailing the specific issues you are encountering. This can help improve... ⇲

Claim submission process is convoluted

Fix: Take time to read through the app's help section or user guide for a clearer understanding of the claim submission process. This can help cl... ⇲

Submitted information not visible after claim submission

Fix: Check the app's claim history or submitted claims section to see if your submission is listed there. Sometimes, it may take a moment for the... ⇲

UI issue

Weird display issues on login screen

Fix: Clear the app's cache by going to your iPhone settings, selecting the MyNavia app, and choosing 'Clear Cache' if available. This can help re... ⇲

Mobile site buttons do not work

Fix: Try refreshing the mobile site or clearing your browser's cache and cookies. This can resolve issues with unresponsive buttons. OR If the... ⇲

Poor display of important dates

Fix: Check if there are any settings within the app that allow you to customize the display of dates. Adjusting these settings may improve visibi... ⇲

Autocomplete disabled for required fields

Fix: Check your device settings to ensure that autofill is enabled for forms. Go to Settings > Safari > Autofill and make sure the options are tu... ⇲

Keyboard cannot be hidden during claim entry

Fix: Try tapping outside the text entry field to see if the keyboard dismisses. If it does not, check for any app updates that may address this i... ⇲

Login expired message after reauthentication

Fix: Ensure that you are using the correct login credentials. If you are logged in and receive this message, try logging out and then logging bac... ⇲

Incorrect password error despite correct credentials

Fix: Double-check for any typos in your password, including case sensitivity. If you are using a password manager, ensure it is filling in the co... ⇲

Frequent login issues

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the issue persists... ⇲

Face ID option does not work

Fix: Check that Face ID is enabled for the MyNavia app in your device settings. Go to Settings > Face ID & Passcode and ensure that MyNavia is li... ⇲

Session timeout issues

Fix: To avoid session timeouts, try to complete your tasks in a single session without leaving the app for extended periods. If you need to step... ⇲

Session expired error on login

Fix: Ensure that you are using the correct login credentials. If you receive a session expired message, try logging out and back in to refresh yo... ⇲

Installation issue

New app requires installation and login issues

Fix: Ensure that your device has enough storage space for the new app installation. If you encounter login issues, double-check your credentials... ⇲

Compatibility issue

LastPass integration issues

Fix: Check that LastPass is enabled in your device settings and that you are logged into your LastPass account. Ensure that the LastPass app is u... ⇲

Old app no longer supported

Fix: Uninstall the old app and download the latest version from the App Store. Ensure that your device meets the app's system requirements. OR... ⇲

Limited functionality on mobile devices

Fix: Check if there is a desktop version of the MyNavia app that may offer more features. If so, consider using that for tasks that require more... ⇲

Does not support HEIC images

Fix: Convert HEIC images to JPEG or PNG format using a conversion app or online service before uploading them to the MyNavia app. OR If you fr... ⇲

Permissions issue

Cannot access stored photos for claims

Fix: Check the app permissions in your device settings to ensure that MyNavia has access to your photos. Go to Settings > Privacy > Photos and ma... ⇲

Cannot use screenshots for claim documentation

Fix: Check the app's documentation requirements to see if screenshots are explicitly disallowed. If they are, consider taking photos of the docum... ⇲

Inability to access photo gallery for receipts

Fix: Check the app permissions in your device settings to ensure that MyNavia has access to your photos. Go to Settings > Privacy > Photos and ma... ⇲

Camera issue

Inability to attach documents after taking a photo

Fix: Ensure that the app has permission to access your camera and photos. Check this in your device settings under Privacy > Camera and Privacy >... ⇲

Crashes issue

MyNavia App crashes during claim submission

Fix: Before submitting a claim, ensure that your app is updated to the latest version. Check for updates in the App Store and install any availab... ⇲

Account issue

Password change required without instruction

Fix: Check the app's help section or FAQ for guidance on how to change your password. Typically, you can find this option in the account settings... ⇲

MyNavia App does not recognize existing accounts

Fix: Double-check that you are entering the correct email and password associated with your account. If you are unsure, try resetting your passwo... ⇲

New app requires re-entering information

Fix: If the new app requires re-entering information, ensure that you have all necessary documents and details ready before starting the process... ⇲

Uploads issue

Error when uploading PDFs from iCloud Drive

Fix: Ensure that the PDF file is not corrupted and is within the size limits specified by the app. Try opening the PDF on your device to confirm... ⇲

Inability to upload images of receipts directly

Fix: Ensure that the app has permission to access your camera and photos. Check this in your device settings under Privacy > Camera and Privacy >... ⇲