fix problems on StarHub App [iphone]

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—— Run into issues on StarHub App? Get help pending when official support gets back to you!

StarHub App
Info:
company: StarHub Ltd
: https://www.starhub.com/personal/support.html
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UI issue

Navigation buttons unresponsive

Fix: 1. Restart the app: Close the app completely and reopen it. 2. Check for updates: Go to the App Store and ensure you have the latest version... ⇲

Address input not recognized

Fix: 1. Double-check your input: Ensure there are no typos or incorrect formats in the address. 2. Try using a different address format: Sometime... ⇲
 
Bugs issue

Inaccurate data usage display

Fix: 1. Refresh the app: Pull down on the main screen to refresh the data usage display. 2. Check your data usage directly with your carrier: Log... ⇲
 
Payments issue

No option to remove credit card

Fix: 1. Go to Settings > [your name] > Payment & Shipping. Here you can manage your payment methods. 2. Check the StarHub App settings: Look for... ⇲

Payment process resets after leaving app

Fix: 1. Complete the payment in one session: Avoid switching apps or minimizing the StarHub App while making a payment. 2. Ensure your internet c... ⇲

No ApplePay support

Fix: 1. Use an alternative payment method: If ApplePay is not supported, consider using a credit card or other payment options available in the a... ⇲

No transaction capability

Fix: 1. Check for app updates: Ensure you have the latest version of the app. 2. Use the StarHub website: If transactions are not available in th... ⇲
 
Support issue

No support contact information

Fix: 1. Check the app's 'Help' or 'Support' section: Look for FAQs or help articles that may provide contact information. 2. Visit the StarHub we... ⇲
 
Slow issue

StarHub App is slow and outdated

Fix: 1. Update the app: Go to the App Store and check for updates to ensure you have the latest version. 2. Restart your iPhone: This can help cl... ⇲
 
Account issue

Inability to check account status

Fix: 1. Log into your account via the StarHub website: This may provide more detailed account information than the app. 2. Refresh the app: Pull... ⇲

Inability to redeem points

Fix: 1. Check the app for a rewards or points section: Ensure you are following the correct process to redeem points. 2. Log into your account vi... ⇲
 
Security issue

Password field does not allow paste

Fix: 1. Manually type the password: If pasting is not allowed, ensure you type it carefully. 2. Use a password manager: Consider using a password... ⇲
 
Ads issue

Ads block navigation bar

Fix: 1. Use the app in airplane mode: This can prevent ads from loading while you navigate. 2. Check for an ad-free version: Look for a premium v... ⇲
 
Registration issue

Verification process fails

Fix: 1. Ensure you have a stable internet connection: A weak connection can cause verification to fail. 2. Double-check your input: Make sure all... ⇲
 
Compatibility issue

No iPad app available

Fix: 1. Use the iPhone app in compatibility mode: You can download the iPhone version on your iPad and use it in compatibility mode. 2. Access th... ⇲

Limited functionality compared to competitors

Fix: 1. Explore all app features: Sometimes, features are not immediately obvious. Check all sections of the app. 2. Use the StarHub website: Som... ⇲
 
Loading issue

StarHub App takes too long to load

Fix: 1. Restart your iPhone: This can help clear temporary files and improve performance. 2. Check your internet connection: Ensure you have a st... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
63.6%

Bad experience
32.2%

Neutral
4.1%

~ from our NLP analysis of 121 combined software ratings.

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 Private Data StarHub App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics