fix problems on Jane [iphone]

—— Run into issues on Jane? Get help pending when official support gets back to you!

Jane - AI collage & Video

Info:

company: Shanghai Ruishixinyan Information Technology Co., Ltd

: http://www.adnonstop.com.cn

Chat with our AI-based Jane Support

🛠️ Common Jane Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Jane does not fully support English language.

Fix: Check the app settings to see if there is an option to change the language to English. If the app does not support English fully, consider u... ⇲

Jane logs out automatically.

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Jane, and check for updates. If an update is availabl... ⇲

Updates issue

Cannot restore VIP purchase after updates.

Fix: Open the app and navigate to the settings or account section. Look for an option that says 'Restore Purchases' or similar. Tap on it to see... ⇲

Video issue

Short video clips limited to 10 seconds.

Fix: Check if there are any settings within the app that allow you to adjust the length of video clips. Sometimes, there may be a toggle or optio... ⇲

Support issue

Jane support shows a blank screen.

Fix: Try clearing the app's cache. Go to your iPhone settings, find Jane, and look for an option to clear cache or data. This may resolve the bla... ⇲

Uploads issue

iCloud issues with image and video uploads.

Fix: Check your iCloud settings to ensure that you have enough storage space available. Go to Settings > [Your Name] > iCloud > Manage Storage to... ⇲

Customization issue

Chinese language makes navigation difficult.

Fix: Use a translation app to help you navigate through the app. You can take screenshots of the app and use the translation feature to understan... ⇲

Ads issue

VIP branding on free templates.

Fix: Explore the app for any options to filter or search for templates that do not have VIP branding. Sometimes, there may be a specific category... ⇲

Account issue

Lost access to account due to phone number issue.

Fix: Try using the email associated with your account to log in instead of your phone number. Many apps allow you to recover your account using y... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.4%

Neutral

1.8%

Bad experience

1.8%

~ from our NLP analysis of 1,410 combined software ratings.

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Private Data Jane collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Purchases
- Location
- User Content
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

Perfect VIP Services: $29.99 Perfect VIP Services, Remove Watermark, Remove Ads, Free Use of All Templates
Jane VIP - Annual VIP: $18.49 VIP service for 1 year, unlocked contents.
Jane VIP - Monthly VIP: $3.99 VIP service for 1 month, unlocked contents.
Color - Pantone: $0.00 Popular colors in 2021
Jane VIP - Seanson VIP: $6.99 Unlock exclusive templates and materials.
Background - Red: $0.00 Love and romance colors
Template Theme - Living Coral: $0.00 The latest fashion color in 2019
背景颜色 - 梦幻空间: $0.00 含7个背景颜色，可用于更换模板背景
Template Theme-Street Fashion: $0.00 Take you back to the nostalgic street Style.
背景颜色 - 雾霾蓝: $0.00 含7款蓝色系背景颜色