fix problems on VanillaPen [iphone]

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—— Run into issues on VanillaPen? Get help pending when official support gets back to you!

VanillaPen: Design Studio
Info:
company: RoadRocks
: http://roadrocks.com
: roadrocks.com
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Glitches issue

Cursor jumps around during editing

Fix: 1. Check for any screen protector or case that might be interfering with touch sensitivity. Remove them and test again. 2. Restart the app... ⇲
 
Bugs issue

Cannot copy and paste text

Fix: 1. Ensure you are using the latest version of the app. Check for updates in the App Store. 2. Restart the app to refresh its functionality.... ⇲

Inability to move cursor in text box

Fix: 1. Restart the app to see if it resolves the cursor issue. 2. Check if the text box is locked or if there are any restrictions on editing.... ⇲
 
Updates issue

Templates locked after update

Fix: 1. Check if the templates require a new purchase or subscription after the update. Go to the app's store section to see if they are availabl... ⇲
 
Payments issue

Purchased content not accessible

Fix: 1. Ensure you are logged into the same account that made the purchase. Check your account settings in the app. 2. Restart the app to refres... ⇲

Subscription model restricts access to previously paid content

Fix: 1. Review the app's subscription terms to understand what content is included. 2. Check if there is an option to restore previous purchases... ⇲
 
Customization issue

Limited font options

Fix: 1. Check for any updates to the app that may include new fonts. 2. Explore third-party font apps that can integrate with VanillaPen, allowi... ⇲

Inflexible free version

Fix: 1. Explore the app's features to maximize what is available in the free version. 2. Consider using the app for smaller projects that fit wi... ⇲
 
Freezing issue

VanillaPen freezes and loses unsaved work

Fix: 1. Regularly save your work by using the save feature in the app. 2. Restart the app and your iPhone to clear any temporary issues. 3. Che... ⇲
 
UI issue

Distorted text and layout issues

Fix: 1. Ensure you are using the latest version of the app. Check for updates in the App Store. 2. Restart the app to refresh the layout. 3. Tr... ⇲

Difficult to navigate new design

Fix: 1. Spend some time exploring the new layout and features to familiarize yourself with the changes. 2. Look for tutorial videos or guides on... ⇲

No word-wrap in text box

Fix: 1. Check the text box settings to see if there is an option to enable word-wrap. 2. Restart the app to see if it resolves the issue. 3. Tr... ⇲
 
Slow issue

Slow performance when navigating

Fix: 1. Close any background apps that may be consuming resources. 2. Restart your iPhone to free up memory. 3. Clear the app's cache if that o... ⇲
 
Support issue

No customer support response

Fix: 1. Check the app's FAQ or help section for common issues and solutions. 2. Look for community forums or user groups where you can find assi... ⇲
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 what users are saying
Good experience
90.4%

Bad experience
5.6%

Neutral
4.0%

~ from our NLP analysis of 3,516 combined software ratings.

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 Private Data VanillaPen collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.

  Cost of Subscriptions
  1. Monthly subscription: $4.99 Auto-renewal subscription monthly.
  2. Vanillapen yearly subscription: $49.99 Auto-renewal subscription yearly.