fix problems on Notejoy [iphone]

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—— Run into issues on Notejoy? Get help pending when official support gets back to you!

Notejoy
Info:
company: Monki Labs LLC
: https://notejoy.com/help
: notejoy.com
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Updates issue

No updates since last year

Fix: Check for any available updates in the App Store. Open the App Store, tap on your profile icon at the top right, and scroll down to see if N... ⇲
 
Compatibility issue

Major update needed for XS Max support

Fix: If the app is not displaying correctly on your XS Max, try uninstalling and reinstalling Notejoy. This can sometimes resolve compatibility i... ⇲

Limited functionality on phone app

Fix: To maximize functionality, ensure that you are using the latest version of the app. Check for updates in the App Store and install any avail... ⇲

Mac controls unusable on iOS for certain models

Fix: If Mac controls are not functioning on your iOS device, try restarting both your iPhone and the Mac to refresh the connection. Ensure both d... ⇲

Difficult to view desktop version on mobile

Fix: If the desktop version is hard to view on mobile, try using the desktop site in a mobile browser. Tap on the browser settings and select 'Re... ⇲
 
UI issue

Menus unresponsive or cut off on certain devices

Fix: If menus are unresponsive, try restarting the app. Close Notejoy completely by swiping it away in the app switcher, then reopen it. This can... ⇲
 
Support issue

Help section gives 404 error

Fix: If the help section is giving a 404 error, try accessing it from a different device or browser. Sometimes, the issue may be with the device... ⇲
 
Account issue

Issues accessing account via mobile app

Fix: If you're having trouble accessing your account, ensure that you are using the correct login credentials. Double-check your email and passwo... ⇲
 
Search issue

Search results disorganized on iOS app

Fix: To improve search results, try using specific keywords or phrases that are unique to the notes you are looking for. This can help narrow dow... ⇲
 
Customization issue

Cannot sort notes by date or title on iOS app

Fix: Currently, if sorting options are not available, you can manually organize your notes by creating a naming convention that includes the date... ⇲
 
Features issue

Missing features compared to competitors

Fix: If you find Notejoy lacking in features, consider using it in conjunction with another app that offers the features you need. For example, y... ⇲
 
Payments issue

Subscription renewal without notice

Fix: To manage your subscription, check your subscription settings in the App Store. Go to Settings > [your name] > Subscriptions to view and man... ⇲
 
Bugs issue

Cannot open or edit notes on phone

Fix: If you cannot open or edit notes, try restarting the app. Close Notejoy completely and reopen it to see if the issue resolves itself. OR... ⇲
 
Loading issue

Notejoy fails to load recent notes

Fix: If recent notes are not loading, try refreshing the app by pulling down on the note list to refresh the content. This can help load the late... ⇲
 
Login issue

Login issues after account creation

Fix: If you are having login issues after creating an account, ensure that you have verified your email address if required. Check your email for... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
62.1%

Bad experience
27.6%

Neutral
10.3%

~ from our NLP analysis of 29 combined software ratings.

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 Private Data Notejoy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Notejoy Solo: $47.99 Notejoy's premium plan for individuals