fix problems on SEM [iphone]

—— Run into issues on SEM ? Get help pending when official support gets back to you!

SEM Mobile

Info:

company: Universidad Nacional de La Plata

: https://www.cespi.unlp.edu.ar/smartcities

Chat with our AI-based SEM Support

🛠️ Common SEM Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

SEM crashes during login

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... ⇲

SMS for password recovery not received

Fix: 1. Check your phone number: Ensure that the phone number linked to your account is correct. Go to the app settings and verify your registere... ⇲

Registration issue

Inability to register with incorrect provider

Fix: 1. Verify provider information: Double-check the provider details you are entering during registration. Ensure that you are using the correc... ⇲

User registration process is broken

Fix: 1. Restart the app: Close the SEM Mobile app completely and reopen it. Sometimes, a fresh start can resolve temporary glitches. 2. Check for... ⇲

Registration issues in multiple municipalities

Fix: 1. Verify municipality details: Ensure that you are entering the correct municipality information as required by the app. Check for any spec... ⇲

Compatibility issue

SEM unusable for iOS versions below 13

Fix: 1. Update your iOS: If your device supports it, update to at least iOS 13. Go to Settings > General > Software Update and install any availa... ⇲

Bugs issue

Cannot finalize parking session

Fix: 1. Ensure you have a stable internet connection: Check your Wi-Fi or cellular data connection. A weak connection can prevent the app from fi... ⇲

Updates issue

Credit balance lost after app update

Fix: 1. Check your account details: Log into your account and check if your credit balance is still listed. Sometimes, it may appear missing due... ⇲

Customization issue

No color coding for parking zones

Fix: 1. Check app settings: Look in the app settings to see if there is an option to enable color coding for parking zones. Sometimes, features c... ⇲

Account issue

Difficulties in resetting password

Fix: 1. Follow the password reset link carefully: Make sure you are entering your email correctly and following the instructions in the password... ⇲

SEM fails to recognize valid credentials

Fix: 1. Double-check your credentials: Ensure that you are entering the correct username and password. Pay attention to case sensitivity and any... ⇲

UI issue

User interface lacks proper planning and testing

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features. Sometimes, a lack of familiar... ⇲

Payments issue

No option to load credit via debit card

Fix: 1. Check payment options: Go to the app settings or payment section to see if there are any options to link a debit card. Sometimes, this fe... ⇲