fix problems on SplashLearn [iphone]

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—— Run into issues on SplashLearn? Get help pending when official support gets back to you!

SplashLearn: Kids Learning App
Info:
company: StudyPad, Inc.
: http://support.splashlearn.com/
: www.splashlearn.com
Chat with our AI-based SplashLearn Support
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Support issue

poor customer service

Fix: 1. Utilize the in-app help or FAQ section to find answers to common questions. 2. If you need to reach out for support, use the app's contac... ⇲
 
Customization issue

repeated lessons

Fix: 1. Check the app settings to see if there is an option to adjust lesson frequency or difficulty. 2. Ensure that your child has completed the... ⇲

limited subject selection

Fix: 1. Explore the app thoroughly to ensure you are not missing any hidden subjects or categories. 2. Check for any updates or new content that... ⇲
 
Settings issue

does not save grade level

Fix: 1. Go to the app settings and ensure that you are logged into your account. 2. Check if there is an option to set or save the grade level in... ⇲

inadequate progress tracking

Fix: 1. Regularly check the progress reports available in the app to monitor your child's learning. 2. Set specific goals with your child and tra... ⇲
 
Bugs issue

technical failures

Fix: 1. Restart your iPhone to clear any temporary glitches that may be causing technical failures. 2. Ensure that both the iOS and the SplashLea... ⇲
 
Login issue

login required every time

Fix: 1. Ensure that you are selecting the 'Remember Me' option when logging in, if available. 2. Check your iPhone settings to see if the app has... ⇲
 
Crashes issue

glitches and crashes

Fix: 1. Close all other apps running in the background to free up memory. 2. Restart your iPhone to refresh the system and clear any temporary is... ⇲
 
Payments issue

reoccurring charges after cancellation

Fix: 1. Go to Settings > [your name] > Subscriptions to check your active subscriptions and ensure that SplashLearn is canceled. 2. If you see th... ⇲
 
UI issue

confusing app design

Fix: 1. Take some time to explore the app's layout and features to familiarize yourself with its design. 2. Look for any tutorial or help section... ⇲

small UI icons for young children

Fix: 1. Adjust the display settings on your iPhone to increase text size or enable accessibility features that may help with visibility. 2. Encou... ⇲

frustrating multiple choice layout

Fix: 1. Encourage your child to take their time when answering multiple-choice questions to reduce frustration. 2. If the layout is difficult to... ⇲
 
Content issue

no instructional content

Fix: 1. Check the app settings to see if there is an option to enable instructional content or tutorials. 2. Explore the app for any hidden featu... ⇲
 
Gameplay issue

issues with reward system

Fix: 1. Review the app's reward system settings to ensure they are configured correctly. 2. Encourage your child to engage with the app consisten... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.8%

Bad experience
8.4%

Neutral
3.8%

~ from our NLP analysis of 28,719 combined software ratings.

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 Private Data SplashLearn collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. SplashLearn Membership Monthly: $11.99 SplashLearn - Monthly Plan - Free for 7 days
  2. SplashLearn Membership Monthly: $7.99 SplashLearn - Monthly Plan - Free for 7 days
  3. SplashLearn Membership Monthly: $8.99 SplashLearn Mela Monthly Plan
  4. SplashLearn Membership Monthly: $11.99 SplashLearn - Monthly Plan - Free for 7 days
  5. SplashLearn Membership Yearly: $89.99 SplashLearn - Annual Plan - Free for 7 days
  6. SplashLearn Membership Yearly: $69.99 SplashLearn Mela Yearly Plan
  7. SplashLearn Membership Yearly: $69.99 SplashLearn Mela Yearly Plan
  8. SplashLearn Membership Monthly: $9.99 SplashLearn - Monthly Plan - Free for 7 days
  9. SplashLearn Membership Yearly: $59.99 SplashLearn - Annual Plan - Free for 7 days
  10. SplashLearn Membership Yearly: $59.99 SplashLearn - Annual Plan - Free for 7 days