fix problems on My.CBP [iphone]

—— Run into issues on My.CBP? Get help pending when official support gets back to you!

my.CBP

Info:

company: US Customs and Border Protection

: https://www.cbp.gov

Chat with our AI-based my.CBP Support

🛠️ Common my.CBP Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot log in

Fix: 1. Ensure you have a stable internet connection. Check your Wi-Fi or cellular data settings. 2. Restart the app by closing it completely an... ⇲

Loops back to terms and conditions

Fix: 1. Accept the terms and conditions carefully. Make sure you scroll through the entire document before accepting. 2. Restart the app and try... ⇲

Freezing issue

my.CBP freezes on T&C page

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. 2. Restart your iPhone to clear any... ⇲

Authentication issues

Fix: 1. Double-check your login credentials for any typos. 2. Ensure that your internet connection is stable. 3. Clear the app's cache by going... ⇲

Support issue

Inaccessible support

Fix: 1. Look for FAQs or help sections within the app that may provide answers to common issues. 2. Check the app's official website for support... ⇲

Updates issue

No updates or fixes

Fix: 1. Regularly check the App Store for updates to ensure you have the latest version of the app. 2. If you notice persistent issues, consider... ⇲

UI issue

Does not provide application status

Fix: 1. Check if there are any settings within the app that allow you to enable notifications or status updates. 2. If the app has a web version... ⇲

Unresponsive interface

Fix: 1. Restart the app by force closing it and reopening it. 2. Restart your iPhone to clear any temporary glitches. OR 1. Check for any upd... ⇲

Crashes issue

Crashes frequently

Fix: 1. Ensure your iPhone's software is up to date by going to Settings > General > Software Update. 2. Clear the app's cache by going to Setti... ⇲

Network issue

Waste of time and data

Fix: 1. Limit your usage of the app to essential tasks only to conserve data. 2. Consider using Wi-Fi instead of cellular data when accessing th... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

58.3%

Good experience

39.1%

Neutral

2.6%

~ from our NLP analysis of 115 combined software ratings.

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Private Data my.CBP collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Diagnostics