fix problems on Swimmingly [iphone]

—— Run into issues on Swimmingly? Get help pending when official support gets back to you!

Swimmingly

Info:

company: Swimmingly, LLC

: https://support.swimmingly.app/

: www.swimmingly.app

Chat with our AI-based Swimmingly Support

🛠️ Common Swimmingly Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Requires tech-savvy volunteers

Fix: Create a simple user guide or cheat sheet that outlines the basic functions of the app. Include screenshots and step-by-step instructions to... ⇲

Difficult to use with varying pool configurations

Fix: Before the event, take time to map out the pool configurations and create a checklist of settings that need to be adjusted in the app for ea... ⇲

Battery issue

Devices must not have charging issues

Fix: Ensure that all devices used for the app are fully charged before the event. Create a checklist for volunteers to verify that devices are ch... ⇲

Network issue

Timers struggle with app connectivity

Fix: Before the event, conduct a connectivity test with all timers and the app to ensure they are properly synced. This can help identify any pot... ⇲

Bugs issue

Meet flow disrupted by app issues

Fix: Have a backup plan in place, such as a manual timing system, that can be used in case the app fails. Train volunteers on how to switch to th... ⇲

Inconsistent timing results

Fix: Regularly calibrate and test the timing equipment before each event to ensure accuracy. Keep a log of any discrepancies and address them imm... ⇲

Multiple failure points in the system

Fix: Conduct a thorough review of the entire system setup before the event, identifying potential failure points and creating contingency plans f... ⇲

No manual entry for times if system fails

Fix: Develop a manual timing sheet that can be used to record times in case of a system failure. Ensure that all volunteers are trained on how to... ⇲

Errors in heat sheets and swimmer times

Fix: Double-check all heat sheets and swimmer times before the event starts. Have a designated volunteer responsible for verifying this informati... ⇲

UI issue