fix problems on BENTO Asian Kitchen [iphone]

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—— Run into issues on BENTO Asian Kitchen? Get help pending when official support gets back to you!

BENTO Asian Kitchen
Info:
company: Longzai, INC
: https://eatatbento.com/contact/
: eatatbento.com
Chat with our AI-based BENTO Asian Kitchen Support
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Customization issue

No option to customize spice level in the app

Fix: 1. **Use the Notes Section**: If there is a notes or special instructions section during checkout, specify your desired spice level there. 2... ⇲

Inability to add notes for dietary restrictions

Fix: 1. **Use the Special Instructions Field**: If available, utilize any field for special instructions during the order process to mention diet... ⇲
 
Downloads issue

BENTO Asian Kitchen does not download to some devices

Fix: 1. **Check Device Compatibility**: Ensure your device meets the app's minimum requirements by checking the app's page in the App Store for c... ⇲
 
Slow issue

Long wait times for orders compared to in-store

Fix: 1. **Order During Off-Peak Hours**: Try placing your order during less busy times to reduce wait times. 2. **Check Order Status**: Use the a... ⇲

Slow order preparation times

Fix: 1. **Order Ahead**: If the app allows, place your order in advance to minimize wait times when you arrive. 2. **Check Busy Hours**: Try to a... ⇲
 
Bugs issue

Rewards system is not reliable

Fix: 1. **Check Your Account**: Ensure you are logged into your rewards account and that your points are being tracked correctly. Sometimes loggi... ⇲

Missing ingredients in orders

Fix: 1. **Double-Check Your Order**: Before finalizing your order, review the items to ensure all ingredients are included. 2. **Report Missing I... ⇲

Incorrect orders frequently

Fix: 1. **Review Your Order**: Always double-check your order summary before submitting to catch any mistakes. 2. **Contact Customer Service**: I... ⇲
 
Payments issue

Convenience fee for self-ordering

Fix: 1. **Compare Costs**: Evaluate if the convenience fee is offset by any discounts or rewards you may receive for ordering through the app. 2.... ⇲

No Apple Pay support

Fix: 1. **Use Alternative Payment Methods**: If Apple Pay is not supported, use other payment options available in the app, such as credit/debit... ⇲
 
Ads issue

Popup prompts to add more food are intrusive

Fix: 1. **Ignore Prompts**: Simply dismiss the popups if they are not relevant to your order. They should not affect your ability to complete you... ⇲
 
Updates issue

Removal of functionality in updates

Fix: 1. **Check Update Notes**: Review the update notes in the App Store to understand what changes were made and if the functionality has been r... ⇲
 
Support issue

Poor customer service regarding rewards

Fix: 1. **Document Your Interactions**: Keep a record of your communications regarding rewards issues to provide context if you need to follow up... ⇲
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 what users are saying
Good experience
60.7%

Bad experience
37.7%

Neutral
1.6%

~ from our NLP analysis of 61 combined software ratings.

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 Private Data BENTO Asian Kitchen collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics