fix problems on Georgia Aquarium Explorer [iphone]

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—— Run into issues on Georgia Aquarium Explorer? Get help pending when official support gets back to you!

Georgia Aquarium Explorer
Info:
company: Georgia Aquarium Inc
: https://www.georgiaaquarium.org/
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UI issue

pop up blocks menu items

Fix: Look for a close button on the pop-up or tap outside the pop-up area to dismiss it. If it persists, try restarting the app or your phone to... ⇲

close button hidden behind site banner

Fix: Try rotating your phone to landscape mode to see if the layout changes and reveals the close button. OR If the close button remains hidde... ⇲

Georgia Aquarium Explorer doesn't rotate

Fix: Check if your device's rotation lock is enabled. Swipe down from the top-right corner to access the Control Center and ensure the rotation l... ⇲

transaction button blocked

Fix: Try zooming out on the app interface by using two fingers to pinch, which may help reveal the button. OR If the button is still blocked,... ⇲

design covers completion button

Fix: Try scrolling or zooming out to see if the button becomes visible. You can also try rotating your device to landscape mode. OR If the but... ⇲

Georgia Aquarium Explorer does not allow scrolling

Fix: Try closing and reopening the app to reset the interface. If that doesn't work, restart your device. OR Check if your device's touch scre... ⇲

features hidden after date selection

Fix: Try refreshing the app by closing it and reopening it after making a date selection to see if the features appear. OR If the features rem... ⇲

navigation bar covers form submission

Fix: Try scrolling the page up or down to see if the navigation bar moves out of the way. OR If the navigation bar is still blocking the form,... ⇲
 
Crashes issue

Georgia Aquarium Explorer closes when selecting 'My Account'

Fix: Clear the app's cache by uninstalling and reinstalling it. This can help if there are corrupted files causing the crash. OR Try logging i... ⇲

frequent app crashes

Fix: Ensure the app is updated to the latest version. Go to the App Store and check for updates. OR Uninstall and reinstall the app to clear a... ⇲

Georgia Aquarium Explorer crashes constantly

Fix: Ensure the app is updated to the latest version. Go to the App Store and check for updates. OR Uninstall and reinstall the app to clear a... ⇲
 
Payments issue

difficulties in buying tickets

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if that resolves the issue. OR Try using a di... ⇲
 
Bugs issue

cart shows empty

Fix: Log out of your account and log back in to refresh your session. This can sometimes resolve issues with the cart not displaying items correc... ⇲

cannot add experiences to existing tickets

Fix: Log out and log back into your account to refresh your session, which may resolve the issue. OR Try contacting customer support through t... ⇲

tickets disappear

Fix: Log out and log back into your account to refresh your session and see if the tickets reappear. OR Check your email for confirmation of t... ⇲

encounter tickets never appear

Fix: Log out and log back into your account to refresh your session and see if the tickets appear. OR Check your email for confirmation of tic... ⇲

inconsistent ticket visibility

Fix: Log out and log back into your account to refresh your session and see if the tickets become visible. OR Check your email for confirmatio... ⇲
 
Freezing issue

Georgia Aquarium Explorer freezes for long periods

Fix: Close other apps running in the background to free up memory. Double-click the home button (or swipe up from the bottom) and swipe up on app... ⇲

registration form freezes

Fix: Try closing the app and reopening it to reset the form. If that doesn't work, restart your device. OR Ensure your app is updated to the l... ⇲
 
Camera issue

live web cams never work

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and cellular data. OR If the web cams are still not wo... ⇲
 
Login issue

requires multiple logins

Fix: Ensure that you are selecting the 'Remember Me' option when logging in to avoid repeated logins. OR Check if your app is updated to the l... ⇲

frequently logs out

Fix: Check if you are using the 'Remember Me' option when logging in to avoid frequent logouts. OR Ensure your app is updated to the latest ve... ⇲
 
Network issue

issues with low connectivity

Fix: Switch to a different Wi-Fi network or use cellular data to see if the issue persists. Sometimes, specific networks may have restrictions.... ⇲
 
Screen issue

blank screen after login

Fix: Log out and log back in to refresh your session. If the issue persists, try uninstalling and reinstalling the app. OR Check your internet... ⇲
 
Account issue

unable to access membership passes

Fix: Log out and log back into your account to refresh your session, which may resolve access issues. OR Check if your membership is active an... ⇲

reservations impossible to make online

Fix: Try using a different device or web browser to see if the issue is specific to the app. OR Check your internet connection to ensure it is... ⇲
 
Slow issue

slow to load

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if that improves loading times. OR Close othe... ⇲
 
Customization issue

map feature is nice but limited

Fix: Explore the app's settings to see if there are options to enhance the map feature or provide feedback on desired improvements. OR Conside... ⇲
 
Support issue

no support request option

Fix: Check the app's FAQ or help section for common issues and solutions that may address your concerns. OR Visit the Georgia Aquarium website... ⇲
 
Compatibility issue

issues across multiple phone types

Fix: Ensure that your app is updated to the latest version, as updates may address compatibility issues across devices. OR Try using the app o... ⇲
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 what users are saying
Bad experience
72.6%

Good experience
21.4%

Neutral
6.0%

~ from our NLP analysis of 117 combined software ratings.

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 Private Data Georgia Aquarium Explorer collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics