fix problems on CEFCU [iphone]

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—— Run into issues on CEFCU ? Get help pending when official support gets back to you!

CEFCU Mobile Banking
Info:
company: Citizens Equity First Credit Union
: https://www.cefcu.com/mobile
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Slow issue

CEFCU loading times are slow

Fix: Check your internet connection. A slow or unstable connection can affect app performance. Try switching between Wi-Fi and mobile data to see... ⇲
 
Syncing issue

Inconsistent balance reflection after transfers

Fix: Wait a few moments after making a transfer to check your balance again. Sometimes, there can be a delay in the app updating the balance due... ⇲

CEFCU does not show real-time balance

Fix: Check if there are any settings in the app that allow you to enable real-time balance updates. Sometimes, this feature can be toggled on or... ⇲
 
UI issue

Next payment due date not displayed for loans

Fix: Check if there is a specific section in the app for loan details. Sometimes, payment information is located under a different tab or section... ⇲

Inability to verify completed transactions easily

Fix: Keep a personal log of your transactions to cross-reference with the app. This can help you track your spending and verify completed transac... ⇲
 
Settings issue

Issues with changing to e-statements

Fix: Navigate to the settings or preferences section of the app and look for 'Statements' or 'Notifications'. There should be an option to switch... ⇲
 
Updates issue

Errors when updating contact information

Fix: Double-check the format of the information you are entering. Ensure that phone numbers and email addresses are in the correct format as requ... ⇲
 
Bugs issue

Mobile deposit frequently fails

Fix: Ensure that you are following the correct procedure for mobile deposits. Make sure the check is properly endorsed and that you are taking cl... ⇲

Transaction descriptions often mislabeled

Fix: Keep a personal record of your transactions to cross-reference with the app. This can help you track any discrepancies and provide clarity o... ⇲
 
Security issue

High fraud alert settings without customer notification

Fix: Review your alert settings in the app. You may be able to adjust the sensitivity of fraud alerts to better suit your preferences. OR Cons... ⇲
 
Features issue

Limited functionality for cashing checks

Fix: Check the app for any specific guidelines or limitations regarding check cashing. There may be a maximum amount or specific types of checks... ⇲

Mobile deposits only allowed in checking account

Fix: If you need to deposit into a savings account, consider transferring funds from your checking account after the deposit is made. OR Check... ⇲
 
Network issue

CEFCU frequently has network issues

Fix: Ensure that your device's software is up to date. Go to Settings > General > Software Update to check for any available updates. OR Try r... ⇲
 
Support issue

Difficulties in contacting customer service

Fix: Look for a 'Help' or 'Support' section within the app that may provide FAQs or troubleshooting tips that can assist you without needing to c... ⇲
 
Customization issue

No option to edit or delete bill pay

Fix: Navigate to the bill pay section of the app and look for options to manage your payees. There may be an edit or delete option available once... ⇲
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 what users are saying
Good experience
89.9%

Bad experience
6.9%

Neutral
3.2%

~ from our NLP analysis of 7,743 combined software ratings.

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 Private Data CEFCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics