fix problems on Tuya Smart [iphone]

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—— Run into issues on Tuya Smart? Get help pending when official support gets back to you!

Tuya Smart
Info:
company: Tuya Smart Inc.
: https://www.tuya.com/
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Customization issue

Limited scene customization

Fix: 1. Explore the app's settings to see if there are any updates or additional features that may have been added. 2. Use the 'Automation' featu... ⇲
 
Network issue

Tuya Smart frequently disconnects

Fix: 1. Check your Wi-Fi signal strength where your devices are located. If the signal is weak, consider moving your router closer or using a Wi-... ⇲

Inability to control devices without internet

Fix: 1. Check if your devices support local control; some devices may allow control over a local network without internet access. 2. Consider set... ⇲
 
Backup issue

Cloud backup fails

Fix: 1. Ensure you have a stable internet connection when attempting to back up. 2. Check the app settings to ensure that cloud backup is enabled... ⇲
 
Permissions issue

Microphone and camera controls malfunction

Fix: 1. Check the app permissions by going to Settings > Privacy > Microphone/Camera and ensure that Tuya Smart has permission to access these fe... ⇲
 
Settings issue

Difficulty in scheduling features

Fix: 1. Make sure you are using the latest version of the app, as updates may improve scheduling features. 2. Review the scheduling settings care... ⇲
 
Bugs issue

Poor English translation in instructions

Fix: 1. Look for user guides or tutorials online that may provide clearer instructions in English. 2. Use translation apps or services to help un... ⇲
 
Updates issue

Lack of detailed update descriptions

Fix: 1. Check the app's official website or community forums for more detailed information about updates. 2. Follow the app's social media channe... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. If storage is low, delete unnecessary apps o... ⇲
 
Notifications issue

Inaccurate device status notifications

Fix: 1. Check the app settings to ensure notifications are enabled and configured correctly. 2. Restart the app to refresh the device status and... ⇲

Unreliable motion detection alerts

Fix: 1. Check the motion detection settings in the app to ensure they are configured correctly. 2. Ensure that the device's sensors are clean and... ⇲
 
Account issue

Complicated account setup process

Fix: 1. Follow a step-by-step guide available online or in user forums that detail the account setup process. 2. Ensure you have a stable interne... ⇲
 
Compatibility issue

Limited compatibility with Alexa

Fix: 1. Check the list of compatible devices on the Tuya Smart website to ensure your devices are supported by Alexa. 2. Ensure that both the Tuy... ⇲
 
UI issue

Confusing user interface

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout and features. 2. Look for online tutorials or videos that provi... ⇲
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 what users are saying
Good experience
91.9%

Bad experience
4.2%

Neutral
3.8%

~ from our NLP analysis of 43,710 combined software ratings.

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 Private Data Tuya Smart collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. 14-Day Storage Plan (Monthly): $5.99 Event recording for past 14 days.Covers 1 cam
  2. Basic Plan (Monthly): $5.99 Event recording for past 14 days.
  3. 30 Days Storage Plan (Monthly): $9.99 Event recording for past 30 days.Covers 1 cam
  4. 3-Device Basic Plan(Monthly): $12.99 Event recording for past 14 days.Covers 3 cam
  5. Premium Plan (Monthly): $9.99 Event recording for past 30 days.
  6. Smart Storage Plan(Monthly): $8.99 Smart Storage Basic Plan,for past 14 days.
  7. Video Inspection Pro(Monthly): $4.99 Scheduled device fault monitoring,99 devices
  8. 365 days Plan: $1.99 Message Notification，100times
  9. Basic Plan (Annually): $54.99 Event recording for past 14 days
  10. 30-Day Smart Storage (Monthly): $12.99 Smart cloud storage for past 30 days.