fix problems on Bluestone Lane [iphone]

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—— Run into issues on Bluestone Lane? Get help pending when official support gets back to you!

Bluestone Lane
Info:
company: BLUESTONE LANE HOLDINGS LLC
: https://bluestone-lane.zendesk.com/hc/en-us
: bluestonelane.com
Chat with our AI-based Bluestone Lane Support
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Features issue

No ability to add points from non-app purchases

Fix: Keep your receipts from non-app purchases and check if the app has a feature to manually add points. If available, follow the prompts to ent... ⇲

Limited menu options at different locations

Fix: Check the app for any location-specific menus. Sometimes, the app may display a different menu based on your selected location. Make sure yo... ⇲

No estimated delivery time before order

Fix: After placing your order, check the order status section in the app for any updates on delivery time. Sometimes, the estimated time may appe... ⇲
 
Support issue

Inept customer support

Fix: Utilize the in-app support feature to submit a detailed request or issue. Be clear and concise in your explanation to help expedite the proc... ⇲

Inability to contact restaurant through app

Fix: Look for a contact number or email address for the restaurant in the app's location details. You can use this information to reach out direc... ⇲
 
Privacy issue

Location information not available

Fix: Ensure that location services are enabled for the app. Go to your iPhone settings, select Privacy, then Location Services, and make sure tha... ⇲
 
Network issue

VPN interference with app functionality

Fix: Disable your VPN temporarily to see if it resolves the app's functionality issues. Some apps may not work properly when a VPN is active due... ⇲
 
Customization issue

Excessive sweetness in drink customization

Fix: When customizing your drink, specify your preferences clearly in the notes section if available. For example, request 'less sweet' or 'half... ⇲
 
Payments issue

Automatic tip inclusion at checkout

Fix: Before finalizing your order, check the checkout screen for an option to adjust or remove the tip. Some apps allow you to customize the tip... ⇲

No Apple Pay support

Fix: Check if there are any updates available for the app that may include Apple Pay support. Go to the App Store, search for Bluestone Lane, and... ⇲

Gift card usage problems

Fix: Double-check that you are entering the gift card number correctly, including any required PIN. Ensure that the gift card has not expired or... ⇲

High prices for food and drinks

Fix: Consider looking for any promotions or discounts available in the app that may help reduce costs. Check the app regularly for special offers... ⇲
 
Loading issue

Order confirmation delays

Fix: If you do not receive an order confirmation, check your internet connection and ensure that the app is functioning properly. Sometimes, a po... ⇲
 
Bugs issue

Barcode scanning issues

Fix: Ensure that your camera lens is clean and unobstructed. Hold your phone steady and at the correct distance from the barcode for optimal scan... ⇲

Loyalty rewards processing errors

Fix: Check your account to ensure that your loyalty rewards are properly linked. Sometimes, logging out and back in can refresh your account data... ⇲
 
Account issue

Confusing account management

Fix: Take some time to explore the account management section of the app. Familiarize yourself with the layout and available options to better un... ⇲

Password creation issues

Fix: Ensure that you are following the password requirements set by the app, such as minimum length and character types. If you are having troubl... ⇲

No visibility of gift card balance

Fix: Check if the app has a specific section for gift cards where you can view your balance. If not, consider visiting the restaurant's website o... ⇲
 
Slow issue

Bluestone Lane performance is slow and glitchy

Fix: Try closing other apps running in the background to free up memory. Restart your iPhone to clear temporary files and improve performance.... ⇲
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 what users are saying
Good experience
94.3%

Bad experience
4.1%

Neutral
1.6%

~ from our NLP analysis of 3,912 combined software ratings.

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 Private Data Bluestone Lane collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics