fix problems on Secure Conversations [iphone]

—— Run into issues on Secure Conversations? Get help pending when official support gets back to you!

Secure Conversations

Info:

company: PointClickCare

: http://www.pointclickcare.com/us/contact/

: www.pointclickcare.com

Chat with our AI-based Secure Conversations Support

🛠️ Common Secure Conversations Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Search functionality is limited

Fix: Try using specific keywords or phrases that are unique to the messages you are searching for. This can help narrow down the results. Additio... ⇲

Cumbersome login process

Fix: Ensure that you are using a password manager to store and autofill your login credentials. This can significantly speed up the login process... ⇲

Messages issue

Inability to filter messages by facility

Fix: Check if there are any settings or preferences in the app that allow you to categorize or tag messages by facility. If this feature is not a... ⇲

Inconsistent message delivery

Fix: Ensure that you have a stable internet connection, as poor connectivity can lead to message delivery issues. Try switching between Wi-Fi and... ⇲

Compatibility issue

Secure Conversations does not work on certain devices

Fix: Verify that your device meets the minimum system requirements for the app. Check for any available updates for your device's operating syste... ⇲

Glitches issue

Frequent glitches requiring reinstallation

Fix: Before reinstalling, try clearing the app's cache and data (if applicable) through your device settings. This can resolve many glitches with... ⇲

Notifications issue

Notifications do not function properly

Fix: Check your device's notification settings to ensure that notifications for the app are enabled. Go to Settings > Notifications > Secure Conv... ⇲

Excessive notifications for group chat changes

Fix: Check the group chat settings to see if there is an option to mute notifications for certain activities, such as member additions or changes... ⇲

Frequent logins required

Fix: Ensure that you are selecting the option to stay logged in or remember your credentials when logging in. This can help reduce the frequency... ⇲

Crashes issue

Secure Conversations crashes frequently

Fix: Try closing other apps running in the background to free up memory, as low memory can cause apps to crash. You can do this by double-tapping... ⇲

Security issue

Cannot send secure photo messages

Fix: Check if the app has specific requirements for sending secure photo messages, such as file size limits or format restrictions. Ensure your p... ⇲

UI issue

Lack of cut and paste functionality

Fix: If the app does not support cut and paste, try using the share feature to send text from other apps directly into Secure Conversations. This... ⇲

Customization issue

No medical terms in keyboard memory

Fix: You can manually add frequently used medical terms to your device's keyboard dictionary. Go to Settings > General > Keyboard > Text Replacem... ⇲

No option to create smart phrases

Fix: If the app does not support smart phrases, consider using a text expansion app that allows you to create shortcuts for frequently used phras... ⇲