fix problems on Affinity Plus [iphone]

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—— Run into issues on Affinity Plus ? Get help pending when official support gets back to you!

Affinity Plus Mobile Banking
Info:
company: Affinity Plus Federal Credit Union
: https://www.affinityplus.org/contact-us
: www.affinityplus.org
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Login issue

Inability to log in without phone authentication

Fix: Ensure that your phone number is correctly registered with the bank. Check your account settings in the app or on the bank's website to conf... ⇲

Affinity Plus requires constant password resets

Fix: Check if your password meets the app's security requirements. If your password is too simple or similar to previous passwords, it may trigge... ⇲

Multiple accounts require repeated password entry

Fix: Check if the app has a feature to save credentials for multiple accounts. If available, enable this feature to reduce the need for repeated... ⇲

Affinity Plus fails to remember user credentials

Fix: Check your app settings to see if there is an option to remember your login credentials. Ensure this feature is enabled. OR If the app co... ⇲
 
Bugs issue

Face recognition feature not functioning

Fix: Check if Face ID is enabled for the app. Go to Settings > Face ID & Passcode, and ensure that Affinity Plus Mobile Banking is toggled on und... ⇲

Inconsistent access to budgeting tools

Fix: Ensure that you are logged into the correct account that has access to budgeting tools. Sometimes, features may vary by account type. OR... ⇲

Remote deposit feature often fails

Fix: Ensure that you are following the correct procedure for remote deposits. Check the app's help section for guidelines on how to take photos o... ⇲
 
Compatibility issue

Affinity Plus does not support landscape mode on iPad

Fix: Use the app in portrait mode as a temporary workaround. This may not be ideal, but it allows you to use the app without issues until a lands... ⇲
 
Security issue

Security questions reset frequently

Fix: Review your security settings in the app or on the bank's website. Ensure that your security questions are set correctly and that you are no... ⇲

Two-step verification is overly tedious

Fix: Consider using a password manager that supports two-factor authentication (2FA) to streamline the process. This can help you manage codes mo... ⇲
 
UI issue

Check images do not display consistently

Fix: Ensure that you have a stable internet connection when attempting to view check images. A poor connection can lead to incomplete loading of... ⇲

Affinity Plus interface feels outdated

Fix: Explore the app settings to see if there are any themes or display options that can enhance your experience. Sometimes, changing settings ca... ⇲
 
Support issue

Customer support unhelpful with app issues

Fix: Utilize the app's FAQ or help section for common issues. Many problems have documented solutions that can be found there. OR Join online... ⇲
 
Features issue

Limited functionality for disputing claims or canceling cards

Fix: Check if there are alternative methods to dispute claims or cancel cards, such as through the bank's website or by visiting a local branch.... ⇲
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 what users are saying
Good experience
97.7%

Neutral
1.6%

Bad experience
0.8%

~ from our NLP analysis of 61,601 combined software ratings.

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 Private Data Affinity Plus collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Other Data